In this episode of the Get Shit Done in IT podcast, Michael Seidl discusses the critical aspects of improving customer communication in IT projects. He emphasizes the importance of regular updates, listening to customer feedback, and building long-term relationships to enhance client satisfaction and project success. The conversation highlights the shift to remote work and the need for effective communication strategies to maintain strong client relationships.

Takeaways
• Regular updates are crucial for customer communication.
• Communicate both successes and challenges to clients.
• Listening to customer feedback can enhance relationships.
• Adjust communication frequency based on customer needs.
• Building long-term relationships benefits both consultants and clients.
• Proactive communication fosters trust and satisfaction.
• Remote work requires more intentional communication efforts.
• Understanding customer preferences is key to effective communication.
• Long-term relationships lead to better project outcomes.
• Regular check-ins can prevent misunderstandings.

Sound Bites
• "Keep the customer up to date."
• "Listen to the customer's feedback."

Chapters

00:00Introduction to Customer Communication in IT Projects00:59The Importance of Regular Updates05:46Listening to Customer Feedback07:11Building Long-Term Relationships with Customers