<p>What is the difference/overlap between ESM and Digital Transformation? Are we on to something - what are the key definitions and distinctions? Does anyone use ‘ESM’ outside of IT? Does it need a name? what tools and practices can we define? What about the human factor?</p>

What is the difference/overlap between ESM and Digital Transformation? Are we on to something - what are the key definitions and distinctions? Does anyone use ‘ESM’ outside of IT? Does it need a name? what tools and practices can we define? What about the human factor?

Episode 1

Conversations on enterprise service management and digital transformation.
Hosted by Barclay Rae and Ian Aitchison, the podcast explores the practical realities of modern IT and service leadership, covering technology, service management, people, governance, automation, and business change.
Episodes usually include a short trivia segment and feature the podcast mascots, a cockroach and a mouse.
Regular guests join the discussion and try to get a word in.

Technology

Conversations on enterprise service management and digital transformation. Hosted by Barclay Rae and Ian Aitchison, the podcast explores the practical realities of modern IT and service leadership, covering technology, service management, people, governance, automation, and business change. Episodes usually include a short trivia segment and feature the podcast mascots, a cockroach and a mouse. Regular guests join the discussion and try to get a word in.

Share Episode 1

Sign up to save your podcasts

Episode 1

Episode 1