<p>What is the one thing every life sciences business needs to succeed? Patients! In this first episode of the Make your Mark podcast, Scott Townsend shares strategies for building patient engagement in the contact center.</p>

What is the one thing every life sciences business needs to succeed? Patients! In this first episode of the Make your Mark podcast, Scott Townsend shares strategies for building patient engagement in the contact center.

Episode 1 | New Strategies to Build Patient Loyalty in the Contact Center

Are CSAT scores hurting your bottom line? Is compliance becoming more of an obstacle? Is your customer engagement inefficient? Then you’ve come to the right place. Dive in with Alphanumeric to discover how organizations can Make Their Mark on the ever-evolving healthcare ecosystem. Hear from subject-matter experts, listen in on real stories, and get advice from a spectrum of voices across the patient care experience. The Make Your Mark podcast explores the greatest challenges in the patient and provider journey and the digital transformation innovations that are paving the way for better human interactions.

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Episode 1 | New Strategies to Build Patient Loyalty in the Contact Center

Episode 1 | New Strategies to Build Patient Loyalty in the Contact Center