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Are CSAT scores hurting your bottom line? Is compliance becoming more of an obstacle? Is your customer engagement inefficient? Then you’ve come to the right place. Dive in with Alphanumeric to discove... more
FAQs about Make Your Mark Podcast:How many episodes does Make Your Mark Podcast have?The podcast currently has 7 episodes available.
December 13, 2022Episode 7 | Patient Engagement vs the Patient JourneyIn this episode, we focus on two very different but very much connected subjects, patient engagement and the patient journey. We will define each of these areas and bring some clarity to the challenges that patients and their caregivers face every day. Join me now as I talk with both Jared Pack and Jay Baucom for the first part of this three-part episode that will dig into the complexities of patient care. ...more25minPlay
December 06, 2022Episode 6 | External Expert Engagement - Making the Right ConnectionsTune in for Episode 6 of the Make Your Mark podcast to hear from Senior Director Frank Green on why it's essential to have a reliable external expert engagement process and how its implementation can lead you down the path of success....more11minPlay
November 15, 2022Episode 05 | Conversational AI & its Impact on Patient CareIn our 5th episode of the Make Your Mark podcast, Charlie Guerini, Senior Director, Global Operations & Head of Innovation at Alphanumeric discusses the future of conversational AI and how it will impact patient care. He also shares how our company is working to bring patient care forward through innovative technologies. This episode is a must-listen for anyone interested in the future of healthcare!...more32minPlay
October 25, 2022Episode 4 | Medical Communications - Adjusting to ChangeIn this episode, Chris Spohr and Christina Nixon, PhD and Senior Director, Medical and Scientific Services, explore the value and role of Medical Communications in the Life Sciences industry and how it can benefit businesses and patients alike....more21minPlay
September 15, 2022Episode 3 | How to Connect with Gen Z in the Digital AgeIn this podcast, Sam and Chris discuss the different ways that marketing needs to change in order to connect with generation z. They cover everything from social media usage to customer service. Whether your company is just starting to adapt to these changes or is looking for ways to improve, this podcast has something for you....more30minPlay
August 05, 2022Episode 2 | The Alphanumeric Story with Randy Trice, CEO of Alphanumeric Systems, Inc.In the second episode of Make Your Mark! we chat with Randy Trice, CEO of Alphanumeric Systems, Inc. to explore the past, present and future of the life science industry. We also give a glimpse of the mission and growth of the company as told by our visionary leader. ...more15minPlay
July 08, 2022Episode 1 | New Strategies to Build Patient Loyalty in the Contact CenterWhat is the one thing every life sciences business needs to succeed? Patients! In this first episode of the Make your Mark podcast, Scott Townsend shares strategies for building patient engagement in the contact center....more22minPlay
FAQs about Make Your Mark Podcast:How many episodes does Make Your Mark Podcast have?The podcast currently has 7 episodes available.