Rachel and Brittany talk about their very non-linear, accidental paths into knowledge management and why KM shows up everywhere, no title required. They share KM “aha” moments, personal knowledge hacks, and the real magic of the work: connecting people and untangling messy systems. Expect honest takes, light buzzword roasting, and a whole lot of human-centered KM.

Takeaways

• Knowledge management careers are often stumbled upon rather than intentionally pursued
• Knowledge management can be practiced in any sector and does not necessarily require formal education or certification KM is a gift for connecting people and solving problems
• The importance of clear communication in explaining knowledge management

Chapters

• The Journey to Knowledge Management
• Rachel's Journey to KM
• Brittany's Journey to KM
• The Human Side of KM