This is Episode 2 of a 2 part series.

What happens when knowledge management and human capital management stop working in parallel and start working together?

In this episode, Brittany and Rachel are joined by Liz McLean, bringing the KM perspective, and Elissa Tucker, Lead HCM Researcher at APQC, to explore why the future of work depends on stronger collaboration between these two disciplines. They dig into everything from data governance and workforce planning to AI-driven upskilling, knowledge sharing, and the challenges of getting different teams to speak the same language.

The conversation highlights why reframing KM around business outcomes—not just knowledge—is key to building stronger partnerships across organizations. Liz and Elissa also discuss taking a more human-centered approach to learning and development by recognizing employees' unique strengths, embracing diverse perspectives, and creating environments where people can learn from one another, not just from technology.

Whether you're in KM, HR, learning and development, or simply trying to prepare your organization for what's next, this episode offers practical insights into breaking down silos, building collaborative cultures, and keeping people at the center of every strategy.

Show Notes:

Connect with Liz on LinkedIn

Connect with Elissa on LinkedIn

Free Resources from APQC:

Activate What You Learn: Closing the Gap Between Learning and Doing (webinar slides)

Activate What You Learn: Closing the Gap Between Learning and Doing (webinar recording)

Learning in the Age of AI Requires Better Knowledge Management

Research Insights: The Evolution of KM Amid Rising Business Expectations

What Is Upskilling, and How Can Organizations Keep Skills Current?

What Is Reskilling, and When Should Organizations Use It?

Learning & Development Blueprint for Success: Executive Summary

This is Episode 1 of a 2 part series.

AI is changing the way we work, but it isn't going to solve your organization's skills gap on its own. In this episode, we're joined by Liz McLean, Strategic AI+KM Roadmap Advisor at Knosaic, who brings the knowledge management perspective, and Elissa Tucker, Lead Human Capital Management Researcher at APQC, who shares the HCM perspective. Together, they explore why KM and HR need to be working together—not in separate lanes. We talk about upskilling, reskilling, internal mobility, and what it really takes to help people move into new roles without losing critical knowledge along the way.

We also explore why onboarding is really a knowledge transfer challenge, how remote and hybrid work have changed the way we share what we know, and why building a culture of learning requires more than just good intentions. If you've ever wondered where KM fits into workforce planning, talent development, or AI strategy, this conversation connects the dots.

Show Notes:

Connect with Liz on LinkedIn

Connect with Elissa on LinkedIn

Free Resources from APQC:

Activate What You Learn: Closing the Gap Between Learning and Doing (webinar slides)

Activate What You Learn: Closing the Gap Between Learning and Doing (webinar recording)

Learning in the Age of AI Requires Better Knowledge Management

Research Insights: The Evolution of KM Amid Rising Business Expectations

What Is Upskilling, and How Can Organizations Keep Skills Current?

What Is Reskilling, and When Should Organizations Use It?

Learning & Development Blueprint for Success: Executive Summary

Tacit knowledge is the stuff people just know—the experience, instincts, relationships, and lessons that don't show up in a process document or SOP. In this episode, Brittany and Rachel explore why that knowledge is often an organization's greatest asset, why it's so difficult to capture, and what happens when it walks out the door. They discuss the emotional side of knowledge transfer, practical strategies for preserving expertise, and how AI can support the process without replacing the human connection that makes tacit knowledge so valuable.

Links:

Here is a link referencing the Holocaust survivor interviews mentioned in the interview: https://sfi.usc.edu/dit

In this episode of NAKM, Brittany and Rachel reflect on their first 12 episodes for what they are lovingly referring to as their Q1 Performance Review.

Do you have something to want to share? Hit us up at [email protected]

Thanks for listening

What happens when you combine knowledge management with CliftonStrengths?

In this episode, Brittany and Rachel sit down with Tieska Jumbo, a knowledge management strategist whose journey from education to KM has shaped her people-first approach to helping organizations learn, share knowledge, and get results.

Together, they explore how strengths influence collaboration, knowledge sharing, and execution. Tieska challenges traditional KM thinking by highlighting the critical role of emotional intelligence, self-awareness, and human connection in successful knowledge management.

The conversation dives into themes like responsibility, consistency, woo, and individualization, while exploring how strengths—and their blind spots—show up in both work and life. Along the way, they discuss what it means to build truly human-centered knowledge management practices and how understanding people can lead to better outcomes.

Tieska Jumbo is a knowledge management strategist and CliftonStrengths facilitator who helps organizations move from misalignment to execution. She works with teams to structure information, clarify priorities, and build systems that ensure decisions don’t get lost and work actually gets done. With over fifteen years of experience in fintech and global organizations, she brings a practical, systems-driven and strengths-based approach to turning strategy into progress.

Find Tieska on LinkedIn

What do dance and knowledge management have in common? More than you might think.

In this episode, Brittany and Rachel sit down with Deb Scott, an Organizational Intelligence Architect, who brings a unique perspective to KM through her background in dance. We explore how observation, repetition, patience, and practice play a critical role in both teaching movement and helping organizations learn, adapt, and retain knowledge.

Our conversation dives into the human side of knowledge management—from building interest and buy-in to helping people navigate change and uncertainty. Deb also shares insights from the Work Smarter Philly initiative, the importance of introducing people to KM and AI in accessible ways, and why resilience may be one of the most overlooked outcomes of strong knowledge management practices.

Deb is the Founder & CEO of Knovera Consulting, LLC is believed to be the first consulting firm founded by a Black woman specializing in the integrated practice of Knowledge Management and Artificial Intelligence. In a field where this combination is not just rare but virtually unseen, Knovera stands as a pioneering force.

Check out knovera.co to learn more about Deb's work, the Work Smarter Philly initiative, the KM Practitioner Bootcamp, and her forthcoming KM Playbook.

Join us for a real, grounded conversation with Stan Garfield, someone who’s been in the KM space long enough to see the patterns (and the pitfalls). We talk about how KM has evolved, the misconceptions that still get in the way, what actually works in practice, and where AI fits in a useful way...not just flashy.

Links in the Show Notes:

Links by Stan:

https://sikm.groups.io/g/main

https://stangarfield.medium.com/16-suggestions-from-a-pragmatic-km-curmudgeon-3f99902c7bdc

Tailors: https://www.columbian.com/news/2026/apr/11/tailoring-is-a-shrinking-field/

In this super special Bonus Episode of NAKM Pod, 2/3 of the Empower KM team sit down for an honest, behind-the-scenes conversation about what it took to bring Empower KM to life in February 2026.

From the moment it started feeling real to the beautiful messes along the way, this team reflects on what we built, what surprised us, and what we'd do differently next time.

Take a listen!

Things to take note of:

www.empowerKM.com

Our new fancy email: [email protected]

Save the Date for Next Year:

February 15-19, 2027

solid dates TBD - but we're planning a virtual day, in person days and professional development workshops!

In this episode, Brittany and Rachel talk with Amy Carlton about her “accidental” path into knowledge management and what the work really looks like inside Novartis. From calling out the checkbox culture of “lessons learned” to redefining what KM actually means in practice, this conversation gets real about the discipline. We also dig into storytelling as a driver for buy-in, the influence of teaching on how we share knowledge, and why people—not tools—are at the center of it all.

Links:

The KM CoP Playbook Example

The unofficial Tattoo shop of NAKM in Dublin

Knowledge Summit Dublin

Jana Thuaud didn’t set out to work in knowledge management. She found her way there through environmental science, development work, and years of documenting what actually happens on the ground.

In this episode, she shares what that journey taught her about KM in the real world. Not the polished version, the human one.

Brittany and Rachel dig into why organizations are still defaulting to websites, repositories, and webinars in 2026. The honest answer? They’re easy to measure, easy to fund, and easy to explain.

They also get into:

• The gap between knowledge products and actual knowledge flow
• Why KM still gets treated like information management
• The role of culture, context, and access in global work
• What it really takes to build trust and connection across teams

The throughline is simple. KM doesn’t move because of tools. It moves because people decide it matters.

A grounded conversation that cuts through the noise and brings KM back to what it’s always been about: people, relationships, and making the work actually work.

Notes:
Check out this great webinar by Jana and her team - https://www.gefislands.org/webinar/islands-forum-setting-bar-synergized-sids-knowledge-chemicals-and-waste