Welcome to Bhavika's Chat Show. In this episode, I spoke to Tripti Dubey, who is a Global Director of Customer Success at Joveo. Tripti takes us through multiple pillars of customer success. She talks about the following points:

- Pillars of customer success overview

- Types of Onboarding

- Stakeholders engaged with a CSM

- Metrics used by a CSM

And much more. Listen to it now. This episode was a lot of fun to record, so I am very confident that you will enjoy it too:)

About the Host:

I am Bhavika Kochhar and I would love to know your feedback. Let me know how you find this episode, drop me a ping here: https://www.linkedin.com/in/bhavikak/