CS is entering a new chapter: Say hello to the AI CSM
This episode explores the role, the demand behind it, and the skill sets that will define the next generation of CS talent.
A fast, insightful listen for anyone serious about owning their CS career in the AI era.

Season 3 kicks off with a big question on every Customer Success professional’s mind and that is will AI replace us, or will it empower us? In this episode, Bhavika dives deep into the future of CS, breaking down how AI is transforming the way we work, where the human touch remains irreplaceable, and what skills CSMs need to thrive in this new era.

Tune in to explore whether AI is a threat, a tool, or the ultimate partner in shaping the next chapter of Customer Success

Welcome to Bhavika's Chat Show. In this episode, I spoke to Aman Sharma, who is a Principal Product Manager at Simpplr. Aman takes us through various topics around breaking into product management. He talks about the following points:

Welcome to Bhavika's Chat Show. In this episode, I spoke to Shlok Gupta, who is a Linkedin Influencer. Shlok takes us through various topics around building your personal brand over Linkedin. He talks about the following points:

Welcome to Bhavika's Chat Show. In this episode, I spoke to Donna Weber, who is a Customer Onboarding Expert. Donna takes us through various topics around customer onboarding. She talks about the following points:

Welcome to Bhavika's Chat Show. In this episode, I spoke to Ankit Kaushik, who is a Co-founder and COO at Pickrr. Ankit takes us through various topics around skills required to build a successful D2C Brand. He talks about the following points:

Welcome to Bhavika's Chat Show. In this episode, I spoke to Jeremy Donaldson, who is a Team Lead, Customer Success at Totango. Jeremy takes us through various topics around transition into customer success. He talks about the following points:

Welcome to Bhavika's Chat Show. In this episode, I spoke to Tyler Wonderlic, who is a Senior Director of Customer Success at Hiya Inc. Tyler takes us through various topics around data-driven decision making. He talks about the following points:

Welcome to Bhavika's Chat Show. In this episode, I spoke to Tripti Dubey, who is a Global Director of Customer Success at Joveo. Tripti takes us through multiple pillars of customer success. She talks about the following points:

- Pillars of customer success overview

- Types of Onboarding

- Stakeholders engaged with a CSM

- Metrics used by a CSM

And much more. Listen to it now. This episode was a lot of fun to record, so I am very confident that you will enjoy it too:)

About the Host:

I am Bhavika Kochhar and I would love to know your feedback. Let me know how you find this episode, drop me a ping here: https://www.linkedin.com/in/bhavikak/