In this episode of the Quality Hub, Xavier Francis and Scott Dawson discuss strategies for effective annual business planning, emphasizing the importance of setting clear priorities, staying adaptive to market trends, and leveraging technology, to enhance productivity and customer service. They highlight the growing need for personalization and responsiveness in customer interactions, and then the conversation also delves into employee engagement, advocating for treating employees like customers by offering flexibility, fostering continuous learning, and providing recognition. Finally, Scott underscores the significance of making annual planning a routine process to maintain focus and achieve incremental improvements year over year.

Helpful Resources:

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting