The Quality Hub

By Core Business Solutions

What's The Quality Hub about?

The Quality Hub podcast is where we chat with ISO experts about “all things Quality.” Our goal is to share the knowledge we’ve gained by working with Quality Management Systems, ISO standards, and other business best practices with our podcast listeners. We want you to be encouraged by our education and experiences.

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The Quality Hub episodes:

06.26.2024
Episode 17 - S2 - ISO 9001 Clause 8.2.1 Customer Communication Part 2
This episode Of the Quality Hub podcast, it’s Part 2 of Customer Communication ISO 9001 Clause 8.2.1. Xavier Francis discusses with Bruce Newman and Kaitlin Wierzbach the importance of leadership in fostering effective customer communication. Bruce highlights the need for...
06.19.2024
Episode 17 - S2 - ISO 9001 Clause 8.2.1 Customer Communication Part 1
In the Quality Hub podcast, Xavier Francis hosts Bruce Newman and Kaitlin Wierzbach from Core to discuss customer communication based on ISO 9001, clause 8.2.1. They highlight the importance of understanding customer requirements, formalizing communication, and maintaining accurate documentation. Core’s...
06.12.2024
Episode 16 - S2 - Simplifying Your QMS Part 2
In Part 2 of Simplifying Your QMS on the Quality Hub, Xavier Francis continues his discussion with Suzanne Strausser and Suzanne Weber-Smatko from Core. They emphasize the importance of simplifying documentation, integrating ISO practices into existing business processes, and avoiding...
06.05.2024
Episode 16 - S2 - Simplifying Your QMS Part 1
In Part 1 of Simplifying Your QMS on the Quality Hub, Xavier Francis hosts Suzanne Strausser and Suzanne Weber-Smatko, discussing simplifying your Quality Management Systems (QMS). They emphasize the pitfalls of excessive documentation and provide examples of how it can...
05.29.2024
Episode 15 - S2 - Restarting a Stalled QMS
On this episode of The Quality Hub podcast, Xavier Francis interviews Suzanne Weber-Smatko, focusing on restarting a stagnant Quality Management System (QMS). They discuss signs of a stalled QMS, such as a lack of improvement initiatives and neglect of required...
05.22.2024
Episode 14 - S2 - ISO 9001 Clause 7.2 - Competence & Training Part 2
In this podcast episode of the Quality Hub, host Xavier Francis chats with Erin Finnegan and Suzanne Weber-Smatko from Core about training within the framework of ISO 9001, clause 7.2. They discuss the importance of developing and implementing effective training...
05.15.2024
Episode 14 - S2 - ISO 9001 Clause 7.2 - Competence & Training Part 1
On this episode of the Quality Hub podcast, Xavier hosts experts Stephanie Dawson and Suzanne Weber-Smatko from Core, discussing competence and training in ISO 9001, specifically clause 7.2. They emphasize the importance of defining competencies, assessing them during performance reviews,...
05.08.2024
Episode 13 - S2 - The Process Approach in Your QMS
In this episode of Quality Hub, host Xavier Francis talks with ISO experts Diana Verbeck and Ty Elliott from Core Business Solutions on the intricacies of ISO 9001 and the Process Approach. With Diana's extensive executive-level experience and Ty's deep...
05.01.2024
Episode 12 -S2- Cybersecurity Best Practices Part 2
On this week’s episode of the Quality Hub, hosted by Xavier Francis and featuring Reagan Jorgensen and Robert Hoffman, it’s Part 2 of Cybersecurity Best Practices. We look at lessons learned from past breaches, particularly the 2011 Sony breach. Rob...
04.24.2024
Episode 12 - S2 - Cybersecurity Best Practices Part 1
In this episode of the Quality Hub podcast, host Xavier Francis discusses Cybersecurity Best Practices with Reagan Jorgensen, Security Solutions technician, and Robert Hoffman, Windows System Administrator, both from CORE. The episode discusses a case study involving the 2011 breach...
04.17.2024
Episode 11 - S2 - ISO 9001 Clause 8.3 - QMS Design and Development Part 2
This week’s Quality Hub podcast is Part 2 of Design and Development with host Xavier Francis and Consultant, Norm Verbeck. They discuss various aspects of managing customer requirements, change management, and documentation as well as cover strategies for understanding and...
04.10.2024
Episode 11 - S2 - ISO 9001 Clause 8.3 - QMS Design and Development Part 1
This episode of the Quality Hub is a great conversation between host, Xavier Francis and Consultant, Norm Verbeck around the topic of Design and Development in the ISO standards. Norm provides insights into establishing appropriate processes for design and development....
04.03.2024
Episode 10 - S2 - Customer Service Best Practices
In this episode of the Quality Hub podcast, host Xavier Francis interviews Nadine Wilbur, Customer Support Manager at Core Business Solutions, as they delve into the intricacies of customer service best practices. Nadine's extensive experience and passion for customer advocacy...
03.27.2024
Episode 9 - S2 - QMS - Preventive Maintenance
On this episode of The Quality Hub podcast, host Xavier Francis engaged in an insightful discussion with Matthew Pilley, Consultant at Core Business Solutions, focusing on the importance of preventive maintenance from Clause 7.1.3 of the ISO 9001 standard. Matthew...
03.20.2024
Episode 8 - S2 - Document Control in ISO Part 2
In Part 2 of this episode of Quality Hub, host Xavier Francis interviews Suzanne Weber-Smatko, Manager of Consulting Services at Core Business Solutions, on Document Control in ISO. They explore the distinctions between documents and records within ISO standards and...
03.13.2024
Episode 8- S2 - Document Control in ISO Part 1
In Part 1 of this Quality Hub podcast episode, Xavier Francis hosts Suzanne Weber-Smatko, Manager of Consulting Services at Core Business Solutions, discussing Document Control in ISO 9001. Suzanne emphasizes the need for a formal document control system to manage...
03.06.2024
Episode 7 - S2 - What is AS?
In this Quality Hub podcast episode, Xavier Francis interviews Bruce Newman, a Consultant from CORE Business Solutions. Bruce provides insights into AS standards in the aerospace industry, describing AS as an “intensified version of ISO 9001.” Bruce outlines additional requirements...
02.28.2024
Episode 6 - S2 - The CORE Compliance Platform and ISO Standards Part 2
In Part 2 of this episode of the Quality Hub podcast, hosted by Xavier Francis, guests Scott Dawson and Anne Siebert continue their discussion of the CORE ISO Compliance Platform and ISO Standards, highlighting the benefits of auto-forms and permissions...
02.21.2024
Episode 6 - S2 - The CORE Compliance Platform and ISO Standards Part 1
In Part 1 of this episode of the Quality Hub podcast, Xavier Francis hosts Scott Dawson and Anne Siebert from CORE Business Solutions, discussing the evolution of the CORE ISO Compliance Platform, designed to simplify ISO compliance for small businesses....
02.14.2024
Episode 5 -S2 - What is ISO 27001?
In this Quality Hub podcast episode, hosted by Xavier Francis, Ty Elliot, a consultant at CORE Business Solutions, discusses ISO 27001, providing a beginner-friendly overview. Ty shares his experience in information security, highlighting the certification's focus on risks associated with...
02.07.2024
Episode 4 - S2 - ISO Certification and Government Contracting Part 2
In Part 2 of ISO Certification and Government Contracting, host Xavier Francis engages with Renee Ferry and Kevin Metz from Core Business Solutions. They address common misconceptions about ISO standards in government contracts, emphasizing the ongoing nature of certification and...
01.31.2024
Episode 4 -S2 - ISO Certification and Government Contracting Part 1
In Part 1 of a 2-part series entitled ISO Certification and Government Contracting, host Xavier Francis discusses the role of ISO certifications in securing government contracts with guests Renee Ferry and Kevin Metz from Core Business Solutions. They cover key...
01.24.2024
Episode 3 - S2 - What is ISO 9001?
In this lively episode of the Quality Hub podcast, host Xavier Francis engages in a conversation with Suzanne Weber Smatko, Manager of Consulting Services at Core Business Solutions, exploring the world of ISO 9001 for the newbie. Suzanne, with over...
01.17.2024
Episode 2 - S2 - What is ISO?
In this episode of the Quality Hub, Xavier Francis engages in a detailed discussion with Suzanne Strasser, VP of Consulting Core Business Solutions. They unravel the world of ISO standards, demystifying their origins and their relevance in modern business. Suzanne...
01.10.2024
Episode 1 - Part 2 - S2 - Annual Planning of Your Business in 2024
In part two of this episode of the Quality Hub, Xavier Francis hosts Scott Dawson, president of Core Business Solutions, discussing key business trends for 2024. Scott emphasizes the importance of adapting to emerging market trends and then dives into...
01.10.2024
Episode 1 - Part 2 - S2 - Annual Planning of Your Business in 2024 (audio only)
In part two of this episode of the Quality Hub, Xavier Francis hosts Scott Dawson, president of Core Business Solutions, discussing key business trends for 2024. Scott emphasizes the importance of adapting to emerging market trends and then dives into...
01.03.2024
Episode 1 - Part 1 - S2 - Annual Planning of Your Business in 2024 (Audio Only)
On this episode of the Quality Hub podcast, Xavier Francis and Scott Dawson, President of Core Business Solutions, discuss annual planning for businesses. Scott emphasizes the need to reassess priorities and goals at the start of the year. He advocates...
01.03.2024
Episode 1- Part 1- S2 - Annual Planning of Your Business in 2024
On this episode of the Quality Hub podcast, Xavier Francis and Scott Dawson, President of Core Business Solutions, discuss annual planning for businesses. Scott emphasizes the need to reassess priorities and goals at the start of the year. He advocates...
12.27.2023
Episode 35 - The Best of Management Review
On this week’s “Best of” Quality Hub podcast, Xavier Francis talks to Brian Smith, Joe Hill, and Suzanne Strausser as they share invaluable insights on the essence of Management Review within the ISO 9001 standard. Brian emphasizes the continuous aspect...
12.20.2023
Episode 34 - Measuring Marketing Return on Investment (ROI) and Planning for 2024
On this week’s Quality Hub podcast, Xavier Francis hosts Lori Engle, VP of Marketing at Core Business Solutions. They discuss marketing planning for the upcoming year, focusing on ROI assessment, marketing expenses, brand building, and various strategies. Lori highlights the...
12.13.2023
Episode 33 - ISO - Reviewing as You Enter the New Year
In this episode of the Quality Hub, Xavier Francis and Suzanne Strausser discuss the critical aspects of an end-of-year business review within the realm of ISO standards. From evaluating quality objectives, process performance, and risks to optimizing documentation and internal...
12.06.2023
Episode 32 - Training and Design in ISO
In this episode of the Quality Hub, Xavier Francis interviews Erin Finnegan, an Instructional Designer at Core Business Solutions, delving into the intricacies of creating training, particularly centered around ISO standards. Erin delineates the meticulous process involved in developing training,...
11.29.2023
Episode 31 - ISO - Surveillance Audits & Improvement Plans
In this Quality Hub podcast, Xavier Francis hosts Joe Hill, the manager of Audit Services at Core Business Solutions. They delve into the topics of surveillance audits and improvement plans related to ISO certification. Joe sheds light on the initial...
11.22.2023
Episode 30 -ISO 9001 - The Best of Continual Improvement
In this “Best Of” Quality Hub podcast, host Xavier Francis discusses the importance of continuous improvement within an ISO standard with various experts. The experts emphasize the need to sustain a quality management system after certification by documenting initiatives and...
11.15.2023
Episode 29 - ISO - Your Internal Audit
In the Quality Hub podcast hosted by Xavier Francis, ISO expert Brendan Lowery from Core Business Solutions discusses the critical aspects of nailing your internal audits. Brendan emphasizes assessing the entire Quality Management System (QMS) against the standard, with a...
11.08.2023
Episode 28 - Part 2 -Software as a Service (SaaS) and the CORE Compliance Platform
In this episode of the Quality Hub podcast, host Xavier Francis continues his discussion with Brian Reich, Manager of Software Development, and Anne Siebert, Product Manager at CORE. They discuss software as a service (SaaS) and the CORE Compliance Platform....
11.01.2023
Episode 28 - Part 1 -Software as a Service (SaaS) and the CORE Compliance Platform
In this episode of the Quality Hub podcast, host Xavier Francis introduces two special guests from the software department at CORE: Brian Reich, the manager of Software Development, and Anne Siebert, the Product Manager. They delve into software as a...
10.25.2023
Episode 27 - The ISO 14001 & 45001 Standards
In this episode of The Quality Hub, host Xavier Francis interviews ISO experts Brian Smith and Norm Verbeck from Core Business Solutions, focusing on ISO 14001 (Environmental Management System) and ISO 45001 (Occupational Health and Safety). Norm emphasizes ISO 14001's...
10.18.2023
Episode 26 - The ISO 13485 Standard
In this episode of the Quality Hub podcast, host Xavier Francis engages ISO experts Murphy Shaw and Matthew Pilley, consultants at Core Business Solutions, in a discussion centered around ISO 13485, a critical standard for medical devices. Murphy and Matthew...
10.11.2023
Episode 25 - The ISO 27001 Standard
In this episode of "The Quality Hub" podcast, host Xavier Francis interviews Patrick Gagner, a Cyber Consultant at Core Business Solutions, about the ISO 27001 and Information Security Management System. Pat explains ISO27001 as an Information Security Management System (ISMS),...
10.04.2023
Episode 24 Part 2 (Audio Only) - ISO - Cybersecurity as a Form of Quality
In this episode of the Quality Hub podcast, host Xavier Francis engages in a compelling discussion with Scott Dawson, President of Core Business Solutions, on the critical intersection of cybersecurity and the ISO 9001 standard. Scott emphasizes the integration of...
10.04.2023
Episode 24 Part 2- ISO - Cybersecurity as a Form of Quality
In this episode of the Quality Hub podcast, host Xavier Francis engages in a compelling discussion with Scott Dawson, President of Core Business Solutions, on the critical intersection of cybersecurity and the ISO 9001 standard. Scott emphasizes the integration of...
09.29.2023
Episode 24 Part 1(Audio only) - ISO - Cybersecurity as a Form of Quality
On this episode of the Quality Hub, host Xavier Francis engages in a crucial discussion on cybersecurity with Scott Dawson, President of Core Business Solutions. They highlight the diverse tactics employed by cybercriminals, from phishing to malware and social engineering....
09.27.2023
Episode 24 Part 1- ISO - Cybersecurity as a Form of Quality
On this episode of the Quality Hub, host Xavier Francis engages in a crucial discussion on cybersecurity with Scott Dawson, President of Core Business Solutions. They highlight the diverse tactics employed by cybercriminals, from phishing to malware and social engineering....
09.20.2023
Episode 23 - AS9100 - AS9120- How the Aerospace Industry is Different
Join us in this engaging podcast episode as host Xavier Francis sits down with ISO experts Suzanne Weber-Smatko and Bruce Newman. Delve into the intricate world of aerospace ISO standards, where they unravel the unique attributes of AS9100/9120. Discover how...
09.13.2023
Episode 22 - ISO - What is an IMS?
Discover the transformative power of integrated management systems (IMS) in this engaging podcast episode. Join host Xavier Francis and Suzanne Strausser, VP of Consulting and Development at Core Business Solutions, as they unravel the benefits of harmonizing ISO standards into...
09.06.2023
Episode 21 Part 2 - ISO Audits – What Registrars Look for Part 2
In this episode of the Quality Hub podcast, host Xavier Francis interviews AJ Puylara from NQA to delve into what registers and auditors look for in an ISO audit. They discuss major and minor non-conformances, highlighting that majors represent total...
08.30.2023
Episode 21 Part 1 - ISO Audits – What Registrars Look for Part 1
In this episode of "The Quality Hub: Chatting with ISO Experts," host Xavier Francis interviews AJ Puylara, National Sales and Marketing Manager at NQA, a global certification body. AJ shares his experience in the ISO industry and discusses the ISO...
08.23.2023
Episode 20 - ISO 9001 and Supplier Management
In this podcast episode, host Xavier Francis interviews Kaitlin Wierzbach, consultant at Core Business Solutions, about ISO 9001 supplier management. They discuss the significance of supplier management for businesses and highlight the key elements of an effective system. Kaitlin emphasizes...
08.16.2023
Episode 19 - Leveraging your ISO Certification for Marketing
In this episode of "The Quality Hub," host Xavier Francis interviews Lori Engle, VP of Marketing at Core Business Solutions, about how to market ISO certifications. They discuss the importance of ISO certifications in differentiating businesses in the marketplace and...

What's The Quality Hub about?

Download our free app to listen on your phone

The Quality Hub episodes:

Episode 17 - S2 - ISO 9001 Clause 8.2.1 Customer Communication Part 2

Episode 17 - S2 - ISO 9001 Clause 8.2.1 Customer Communication Part 1

Episode 16 - S2 - Simplifying Your QMS Part 2

Episode 16 - S2 - Simplifying Your QMS Part 1

Episode 15 - S2 - Restarting a Stalled QMS

Episode 14 - S2 - ISO 9001 Clause 7.2 - Competence & Training Part 2

Episode 14 - S2 - ISO 9001 Clause 7.2 - Competence & Training Part 1

Episode 13 - S2 - The Process Approach in Your QMS

Episode 12 -S2- Cybersecurity Best Practices Part 2

Episode 12 - S2 - Cybersecurity Best Practices Part 1

Episode 11 - S2 - ISO 9001 Clause 8.3 - QMS Design and Development Part 2

Episode 11 - S2 - ISO 9001 Clause 8.3 - QMS Design and Development Part 1

Episode 10 - S2 - Customer Service Best Practices

Episode 9 - S2 - QMS - Preventive Maintenance

Episode 8 - S2 - Document Control in ISO Part 2

Episode 8- S2 - Document Control in ISO Part 1

Episode 7 - S2 - What is AS?

Episode 6 - S2 - The CORE Compliance Platform and ISO Standards Part 2

Episode 6 - S2 - The CORE Compliance Platform and ISO Standards Part 1

Episode 5 -S2 - What is ISO 27001?

Episode 4 - S2 - ISO Certification and Government Contracting Part 2

Episode 4 -S2 - ISO Certification and Government Contracting Part 1

Episode 3 - S2 - What is ISO 9001?

Episode 2 - S2 - What is ISO?

Episode 1 - Part 2 - S2 - Annual Planning of Your Business in 2024

Episode 1 - Part 2 - S2 - Annual Planning of Your Business in 2024 (audio only)

Episode 1 - Part 1 - S2 - Annual Planning of Your Business in 2024 (Audio Only)

Episode 1- Part 1- S2 - Annual Planning of Your Business in 2024

Episode 35 - The Best of Management Review

Episode 34 - Measuring Marketing Return on Investment (ROI) and Planning for 2024

Episode 33 - ISO - Reviewing as You Enter the New Year

Episode 32 - Training and Design in ISO

Episode 31 - ISO - Surveillance Audits & Improvement Plans

Episode 30 -ISO 9001 - The Best of Continual Improvement

Episode 29 - ISO - Your Internal Audit

Episode 28 - Part 2 -Software as a Service (SaaS) and the CORE Compliance Platform

Episode 28 - Part 1 -Software as a Service (SaaS) and the CORE Compliance Platform

Episode 27 - The ISO 14001 & 45001 Standards

Episode 26 - The ISO 13485 Standard

Episode 25 - The ISO 27001 Standard

Episode 24 Part 2 (Audio Only) - ISO - Cybersecurity as a Form of Quality

Episode 24 Part 2- ISO - Cybersecurity as a Form of Quality

Episode 24 Part 1(Audio only) - ISO - Cybersecurity as a Form of Quality

Episode 24 Part 1- ISO - Cybersecurity as a Form of Quality

Episode 23 - AS9100 - AS9120- How the Aerospace Industry is Different

Episode 22 - ISO - What is an IMS?

Episode 21 Part 2 - ISO Audits – What Registrars Look for Part 2

Episode 21 Part 1 - ISO Audits – What Registrars Look for Part 1

Episode 20 - ISO 9001 and Supplier Management

Episode 19 - Leveraging your ISO Certification for Marketing