Finding Peaks

Episode 1: The Courageous Phone Call


Listen Later

Episode 1
The Courageous Phone Call
Watch Now
https://youtu.be/J2oFOFr23IU
Listen Now
Episode 1

We explore a few topics we frequently discuss with families during those first initial phone calls to our addiction treatment center.

Topics:

  • Families asking for a specific length of stay treatment (30,45,60, or 90-day treatment program).
  • Families forwardly expressing the mental health disorders their loved one has been diagnosed with.
  • Families or individuals stating their prior treatment location or program didn’t work.
  • Select Quotes
    It’s becoming increasingly common knowledge that going somewhere for 28 days and then going back out to the same environment, doesn’t tend to work very well. However, allowing someone to start at a high level of care and working their way down to lower levels of care usually can provide a longer length of support and accountability for an individual.
    Jason Friesema MA, LPC, LAC, – Clinical Specialist and Therapist
    I believe the idea of substance abuse or addiction somehow being different than a mental health diagnosis is the first fallacy. We should explain to families that addiction is a mental health diagnosis; they are one and the same. To be able to say that we are going to start working on one and not the other is not accurate. The whole person is what we start with. We are going to meet the person where they are and that’s where we know where to go.
    Clinton Nicholson, MA, LPC, NCC – Clinical Operations Specialist
    Episode Transcripts
    Episode 1 Transcript

    Peaks Recovery Centers here in colorado
    springs colorado and i’m joined today by
    my two fellow colleagues
    jason friesema one of the therapists in
    our program and
    additionally clint nicholson also a
    therapist within our programming
    so hopefully to bring your two brilliant
    clinical minds together to help answer
    some of these questions that i have
    top of mind today so thanks for being
    here
    glad to be thank you for having us yeah
    yeah
    we all know i forced you guys to be here
    you can do that yeah give the capacity
    as the chief executive officer
    okay yeah all right i feel good about
    this stuff so far it’s good
    yeah so recently i’ve had the
    opportunity to
    join the admissions department to
    support them as we’ve built additional
    team members or added team members
    to the team in that regard and so i’ve
    been able to engage in front-end phone
    calls coming into peak’s recovery
    centers and
    one of the things that um i’m just
    fascinated by and answering these phone
    calls is that the phone calls aren’t
    generally addressing
    major issues on the forefront of
    treatment you know that my son’s
    suffering from addiction or these sorts
    of things it’s
    it’s often i’m looking for treatment
    that lasts for 90 days or 60 days or 45
    days or
    that doesn’t mean a whole lot in my
    experience in working in addiction
    treatment and
    sort of just curious from that clinical
    lens what that means to you all or
    maybe what is trying to be expressed in
    that moment
    okay good question i mean i might i
    suspect people are trying to express
    that they’re desperate for help and as
    much help as they can get
    and certainly in addiction treatment i
    think it’s been
    pretty well demonstrated that the longer
    somebody is in
    some form of care some level of care
    the more likely they are to remain sober
    for the long term now that doesn’t mean
    that people need to be in say a detox
    level of care
    for 60 days or 90 days or even
    residential level of care but
    i do i do think i think what parents are
    asking for is like this is i think
    they’re saying this is really bad
    and we need a lot of help that’s my
    guess
    i i agree with that i also think it
    speaks to the um
    the sort of lack of understanding and
    knowledge about what actual addiction
    treatment is
    you know these ideas that you know the
    fact that they’re hanging on to time
    frame rather than to a con
    to content or to actual programming just
    i think it does it comes from a place of
    fear but it also comes from a place of
    just not understanding and a sort of
    lack of education generally speaking
    about what
    what we do in addiction treatment and
    what that actual
    sort of programming looks like for their
    loved one so i think it kind of speaks
    to both of those sides
    yeah well i think brandon we’ve talked
    before like the 28 day model
    it’s not like that was a clinically
    based
    length of stay for residential care that
    was fairly arbitrary
    designation for a treatment episode if
    you will
    and certainly i think it’s becoming
    increasingly common knowledge that
    just going somewhere for 28 days and
    then going back out to the same
    environment that
    doesn’t tend to work very well however
    um allowing somebody to kind of
    start at a high level of care and then
    work their way down to lowers levels of
    care
    usually can provide kind of a longer
    length of
    support and accountability for
    individuals
    i mean i think that’s those steps of
    care though like that’s we have access
    to that information and that knowledge
    because we’re part of the industry
    i think for families though it’s just
    this yeah we know that 28 days doesn’t
    work so well that means
    you know if it’s 90 days you know where
    there’s that much more opportunity for
    whatever is going on to work but there’s
    still this idea of i will send my loved
    one off to this sort of
    this this magical space where they will
    get healed and they will come back
    the person that i remember them or the
    person that i want them to be or the
    person that
    they want to be the reality is that
    that’s just that’s not what the process
    looks like you know there is this sort
    of um uh
    these these sort of levels of intensity
    and this sort of gradual
    building back into the community that a
    person has to go through while they’re
    in
    the treatment process and the reality is
    that 28 days
    that’s really just a pretty long detox
    right like it but it’s
    the recovery hasn’t even truly begun at
    that point it’s really
    um at that point it’s just a matter of
    i’m not using
    substances in this moment but i haven’t
    actually started a recovery program
    yeah and certainly in our experiences
    working
    within addiction treatment you know one
    of the things that comes to the phone
    next is this
    array or a history of of this array of
    diagnoses
    my son or daughter suffers from severe
    alcoholism and major depressive disorder
    and
    type 2 by you know bipolar disorder um
    the nature of addiction is itself is
    quite complex but then it has all of
    these mental health components alongside
    of it so what can we tell families
    you know maybe about the order are we
    starting with substance use disorder
    first those craving states first before
    we can even peel into depressive states
    um or working on those mental health
    states but what can we tell families in
    that regard
    about the order of that process and the
    most efficacious approach to
    you know sort of calming those diagnoses
    concerns
    over what is a fairly short episode
    within treatment
    so for example one of the things i think
    we’ve talked about at least at some
    point
    you know cognitive behavioral therapy as
    a practice in the direction
    of curing a major depressive episode
    and the evidence of it it can actually
    do a lot of good over a period of three
    to four months
    but johnny’s only interested in
    treatment for 30 days
    and we need three to four months just
    for the major depressive disorder but he
    has this severe addiction on top of it
    um it seems wildly inappropriate to
    think that we can resolve all of that
    within these limited time frames even a
    so where do we start
    i mean that’s a great question and
    obviously
    there there tends to be at times with a
    fair amount of people
    there needs to be some sort of medical
    evaluation and intervention
    uh with with medication
    i am always a little bit suspect when
    people walk in with
    not suspect that’s the wrong word but
    when people walk in with kind of a
    laundry list of
    diagnoses you know to me as a
    as a counselor and just how my brain
    works i kind of set that aside and then
    i just try to meet the person where they
    are
    and and often times
    sets if you will are adjusted even just
    weeks into a treatment episode because
    either new things emerge
    or the the mood dysregulation was
    in a large part due to the substance
    misuse
    and or vice versa or
    other issues that begin to pop up now
    that the the effects from the drugs
    are wearing off and and you know really
    i think i i think your question too is
    like how do we address
    these things with families other and i
    think it’s
    learning about an entire client or per
    person i want to say actually learning
    who they are
    and what is driving the addiction and
    mental health stuff with
    with the background of our clinical
    knowledge that some of these things are
    probably going to require medication
    some of these things can be dealt with
    in therapy and then some of these things
    some of these symptoms and traits
    might even resolve themselves just with
    some sobriety and healthy nutrition and
    and good sleep hygiene
    well i’m going to take this a slightly
    different direction
    i think we do yes we do yes i think the
    idea
    of um as of substance abuse
    um or addiction somehow being different
    than a mental health diagnosis is the
    first fallacy yeah so really actually
    starting there and
    explaining to families that you know
    addiction is a mental health diagnosis
    like
    they are one and the same to be able to
    to say that we’re going to start working
    on this one but not this one
    is not actually real like you’re the
    whole person is what we start with like
    like jason mentioned you’re gonna meet
    the person where they are and then
    that’s where we just
    that’s how that’s where we know we’re
    going to go um so
    really i think educating uh you know
    families in particular as far as like
    look there is no real
    difference between these two types of
    treatment and i think the industry
    is kind of uh over time has sort of
    wisened up to that that the
    the way that we treat um besides
    pharmacologically the way that we treat
    addiction from a behavioral health
    component and the way that we treat
    mental health from a
    behavioral health component are really
    similar there’s not
    nearly as much distinction as we thought
    at the same time
    it doesn’t change the fact that in 28
    days we’re only going to be able to get
    so far
    in 90 days we’re only going to be able
    to get so far and i think it actually
    helps to
    frame in um in a more realistic pers
    um more realistic terms this idea that
    you
    just like you can’t cure or get rid of
    depression in 90 days
    the same is true for addiction so i
    actually think by drawing those two
    more closely together it helps to sort
    of get rid of some of the
    i don’t know the myths that have come up
    regarding
    what addiction is what addiction
    treatment look like looks like the time
    frames that that exists in
    so well i think to your point in in
    those first few weeks or even couple
    months
    i think a fair amount of the work is
    about
    helping people get some symptom relief
    and then
    truthfully i’ll just be the the
    therapist here
    like give them some hope that like
    things are progressing
    and there’s a way to keep progressing
    and there’s there’s a way to continue to
    experience greater relief and greater
    adjustment to life and and more and more
    ability
    to function or
    more ability to connect with others or
    or more ability to
    well just feel comfortable in one’s own
    skin and so i just
    i think it’s such a it’s such a process
    and and
    and these diagnosis sets in and
    diagnosis sets aren’t even perfect like
    they’re
    they’re the best description we have and
    there’s overlap
    and there’s uh differential diagnosis
    and how do we
    distinguish all of that and that in good
    diagnostic
    work is important
    but it isn’t um complete
    it’s not a complete picture of a person
    absolutely
    yeah so you know for the sake of
    uh time for this show maybe we can only
    cover three bullet points today but one
    of the
    major things that i you know heard a lot
    in my time being back on the admissions
    line was that
    you know johnny or sally’s past
    treatment episode it didn’t work
    um and the frustration about that
    and it seems like behind the veil
    there’s you know some sort of excusatory
    lens going on
    for a different episode but at the same
    time what do you hear as clinicians when
    you hear
    you know the clients now in front of you
    you know for the first time walking you
    through sort of
    what has brought them to peak’s recovery
    and then they say something like the
    last treatment center
    didn’t work for me yeah and i think
    i used to really maintain a very similar
    mindset to that and i
    the more i do this work the more i
    really sense that what is didn’t work
    what does that mean
    actually a lot of people who have been
    to six seven eight treatment they
    actually have a lot of knowledge
    right they actually i
    sometimes even joke that they could
    probably even facilitate groups or do an
    education
    on something and oftentimes i’ll ask
    them to do that
    so it isn’t like it it didn’t work like
    there’s some knowledge in there but
    there’s there’s just a component either
    missing
    um because that’s a little bit of maybe
    even some shaming talk that something
    didn’t work i i’ve never seen somebody
    that’s gone through a couple rehabs that
    can’t at least
    have a little that hope that i was just
    talking about that that’s like okay i
    got i
    got some traction but something fell
    apart or like i just need a little more
    help
    to figure out what happened
    yeah i i agree with part of what you
    said as far as
    what i hear is there’s a an expectation
    that wasn’t met not that a treatment
    didn’t work but there was an expectation
    that wasn’t met
    in treatment um again i think that
    there’s this idea that the treatment is
    the
    is the actual recovery like the actual
    programming is what’s going
    to bring the change and it’s not like
    the
    it’s just um it’s the spark right that’s
    all it is but if there’s no kindling
    there then it’s there’s no fire who’s
    gonna start
    you know and we end up uh and then i
    guess you just need to blowing a lot of
    smoke right so
    i think that with clients who have done
    have been through this process over and
    over again and
    with families who have this idea or this
    perception of things not working
    a great place to start is what is your
    expectation for treatment
    and us being really clear about what we
    are offering and what we are doing and
    what
    what these outcomes are actually going
    to look like
    rather than sort of i don’t know kind of
    feeding into this idea that
    again we’re going to be able to sprinkle
    some magic recovery powder
    and and people will leave ready to go
    you know
    right yeah and so you know for me in
    closing it’s a it’s a reality that we
    have to have this time extension within
    treatment it takes a long time to quell
    those craving states i think the
    you know studies point out a 50
    reduction in relapse after year one
    in uh 85 chance of success after year
    two
    and by year five i think it’s less than
    five percent chance that you’re
    relapsing in the process so
    but we don’t have five years in
    addiction treatment nor is you know
    united healthcare as a
    as a payer gonna pay for things like
    that and so there’s a lot of challenges
    to get from day one today
    you know to year five in that regard so
    to me it sounds like
    one of the most important features of
    addiction treatment for anybody who
    calls and says 30 60 90 days whatsoever
    it’s not just about day 90 it’s on what
    is now taking place on day 91
    has to have this intentionality about it
    but at the same time it’s complex
    because it feels that
    patients pull the you know the parachute
    core day 30 and feel like they got it
    and then don’t do any of the work
    thereafter
    so you know kind of in closing here what
    can we you know maybe insist upon or
    share with families about
    uh about these time frames and to really
    put intentionality into thinking about
    this in much
    longer terms and then creating
    expectations
    about what we can do in 30 days but what
    the expectation will look like you know
    a couple years from now
    so what sorry what do we tell them in
    that regard how do we yeah how do we
    frame that to families
    exactly
    i think well a learning how to set
    measured expectations uh
    um and to me some of that language too
    is around how do we
    how do we help families well meet
    meet their loved one where they are too
    and
    and then to me you know it’s it’s our
    job at peaks it’s our job to provide our
    care
    and then all the time when i’m meeting
    with clients i’m thinking about what
    how do i help empower our case
    management team to make sure that
    as the client transitions from one
    system and into the next system that
    that’s seamless
    and uh robust enough to
    to help people maintain their uh
    sobriety from substances and
    any big relapses in mental health so i
    think just helping to cast a vision of
    the next couple
    steps and that it’s going to take work
    like this doesn’t
    it just doesn’t go away uh even with
    sobriety like this
    this does have take some work
    yeah i think i actually speak to
    something that you had mentioned a
    little bit earlier jason this idea of
    the tiered levels of care and
    and actually educating families on what
    that is you know that recovery is a
    process
    you know treatment is a process and this
    is what the process looks like and at
    this moment you’re
    here in the process and after after
    you’re done with our program which is
    this 30-45 day program then you will be
    here in the pro in the process and then
    after that you’ll be here in the process
    so really
    um breaking it down into realistic terms
    into
    and what the reality of recovery looks
    like you know that it’s not
    um you know it’s not just hope right
    there’s a combination of hope
    and uh life skills and behavior and
    community and
    um and there’s all of these different
    levels of intensity and
    so really uh really driving that home
    that this is
    especially when they’re at peaks they’re
    at the beginning of the process
    not at the end of the process and i
    think a lot of families are so exhausted
    by the time they even get to the
    starting
    uh get to the starting line that they’re
    just praying that it’s the end but
    being able for us to really educate and
    provide them with the level of support
    that says hey no you we’re actually at
    the beginning you know so but we
    we’re to tell you we’re going to help
    you see what that
    end looks like and we’re going to help
    your loved one get to that process
    but right now this is where we are
    absolutely well for a first time show
    here i feel like that was
    a rather successful discussion certainly
    entry level and i’m sure we could expand
    on this for hours but i appreciate
    everybody joining us today
    and it’s our intention moving forward
    out of this beta phase to
    really explore topics and ideas within
    addiction treatment and bring that
    education to families
    and their loved ones as they you know
    seek addiction treatment or mental
    health services and so
    on behalf of peaks recovery centers and
    my colleagues here clinton and jason
    wish you all well and signing off

    ...more
    View all episodesView all episodes
    Download on the App Store

    Finding PeaksBy Peaks Recovery Centers

    • 5
    • 5
    • 5
    • 5
    • 5

    5

    4 ratings