Bill and Mercer are joined by Ben McCormack from Full Story to talk about round robin queue management and other possible alternatives.Guest Expert: Ben McCormack (@benmccormack), Director of Support at Full Story.Caller: John Cason (@johncason)<a href="https://blog.fullstory.com/optimize-support-for-performance-and-quality/" target="_blank">“Why You Should optimize Customer Support for Queue-Based Performance”</a> by Ben McCormack

Bill and Mercer are joined by Ben McCormack from Full Story to talk about round robin queue management and other possible alternatives.Guest Expert: Ben McCormack (@benmccormack), Director of Support at Full Story.Caller: John Cason (@johncason)“Why You Should optimize Customer Support for Queue-Based Performance” by Ben McCormack

Bill and Mercer are joined by Ben McCormack from Full Story to talk about round robin queue management and other possible alternatives.Guest Expert: Ben McCormack (@benmccormack), Director of Support at Full Story.Caller: John Cason (@johncason)<a href="https://blog.fullstory.com/optimize-support-for-performance-and-quality/" rel="noopener noreferrer">“Why You Should optimize Customer Support for Queue-Based Performance”</a> by Ben McCormack

Episode 1 - To Round Robin or Not?

The Support Helpdesk Podcast is a call-in podcast hosted by Bill Bounds and Mercer Smith with help from a rotating cast of experts. We help you solve your customer support related challenges

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Episode 1 - To Round Robin or Not?

Episode 1 - To Round Robin or Not?