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This is it! This is the last episode of our coverage of the book Never Split the Difference by Chris Voss. Uncovering the Black Swan is the most important part of turning the tide in any negotiation and it will take all of our previous tools to get to the bottom and uncover these Swans.

Uncovering Unknown unknowns

3 Types of leverage
 Positive
Negative
Normative

We will also discover the power of knowing their religion, or also stated as know their reality

The UC Moment : Know someone's worldview. 

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