We were fortunate to be joined by our good friend Melissa , who has devoted much of her career to providing services that strengthen communities. Part One of our conversation touches on how our hosts individually met Melissa and the bond that has grown over time, especially with Tiff. Then we talk about the challenge of burnout and the effects of working with people in crisis and experiencing the effects of trauma, with Tiff offering up a resources on managing trauma-related interactions for helping professionals.