This episode shows he second part of Tiff's class at the CalWORKs Training Academy for helping professionals from counties across California. The conversation reframes the role of CalWORKs social workers, case managers, and employment counselors, challenging the traditional gatekeeper mindset rooted in compliance and rules.Tiff facilitates an exploration of what it means to act as concierges of service—trusted guides who build supportive relationships, leverage strengths, and connect families to meaningful resources. Through real-world examples and practical tools, this opening segment sets the foundation for shifting from punitive approaches to relationship-centered practices that empower families and strengthen the people who serve them.

This episode introduces the first segment of a class taught by Tiffany at the CalWORKs Training Academy for helping professionals from counties across California. The conversation reframes the role of CalWORKs social workers, case managers, and employment counselors, challenging the traditional gatekeeper mindset rooted in compliance and rules.Tiff facilitates an exploration of what it means to act as concierges of service—trusted guides who build supportive relationships, leverage strengths, and connect families to meaningful resources. Through real-world examples and practical tools, this opening segment sets the foundation for shifting from punitive approaches to relationship-centered practices that empower families and strengthen the people who serve them.

In Part Two of this special Parent Voices panel, Tiff and Carl continue the conversation with powerful firsthand stories from parents whose lived experience is shaping real policy change in California’s human services system. The panel highlights how authentic parent partnership has influenced reforms—such as reducing sanctions for new parents, improving childcare transitions, expanding measures of success beyond work participation, and elevating parent leadership statewide. They also discuss where systems still fall short, including communication barriers, unrealistic income limits, challenges with access, and the emotional and practical strain families face when support isn’t responsive. Through courage, honesty, and advocacy, these parents demonstrate why their voices are essential in reimagining programs that truly meet families’ needs.

In Part One of this special two-part series of Keeping It Real with Tiff and Carl, Carl introduces us to an incredibly meaningful experience for he and Tiff while serving as co-emcees at the CalWORKs Training Academy. In this episode, listeners are introduced to a powerful parent panel featuring members of Parent Voices, an organization of parents who have navigated the human services system firsthand and now advocate for families across California. Tiff and Carl guide the panelists through heartfelt conversation, honest reflections, and deeply insightful perspectives on what it truly means to experience these systems, depend on them, and push for change within them. Stay tuned for Part Two, which will be released later this week.

In Part Two of this segment, you'll hear the second half of the CTA class, "Empowering Clients Through the Coach Approach". Tiff and Carl continue the conversation by unpacking the Persecutor and Rescuer roles within Karpman’s Drama Triangle and how these patterns quietly show up in human services, leadership, and client interactions. They explore how well-intentioned behaviors—overcorrecting, fixing, enforcing, or rescuing—can unintentionally reinforce dependency, resistance, and burnout. Throughout this segment, listeners will hear Tiff and Carl guide the audience through reflective exercises that help participants identify how these roles show up in their own work as helping professionals. Drawing from real-world examples, they offer actionable strategies for shifting out of the Drama Triangle and into more effective roles as Challengers and coaches, using curiosity, boundaries, and accountability to support growth without taking over. The full course description follows below.Case managers are not just service providers—they're partners in change. This session introduces the coach approach as a powerful way to engage CalWORKs clients, shift responsibility to them, and foster accountability. Instead of doing the thinking for clients, you'll learn to ask open-ended, thought-provoking questions that build confidence, inspire critical thinking, navigate potentially sensitive topics, and support long-term success. We’ll also explore how stepping out of Karpman’s Drama Triangle—especially the Rescuer role—helps clients take ownership of their choices and builds their capability for positive outcomes. Whether you're supporting clients with employment, housing, or parenting goals, this approach can reduce burnout and improve outcomes.

In this episode of Keeping It Real with Tiff and Carl, recorded live from the California CalWORKs Training Academy in Sacramento, Tiff and Carl reflect on a powerful week of teaching, facilitating, and connecting with human services professionals, while serving as the co-emcees of the conference. They dive into the Academy’s focus on resiliency and client-centered service, exploring how shifting power, elevating participant voices, and moving beyond compliance-driven systems can remove barriers and create real impact. The episode then transitions into the first segment of their session, “Empowering Clients Through the Coach Approach,” where they begin unpacking how curiosity, trust, and coaching mindsets can transform service delivery. The full course description follows below.Case managers are not just service providers—they're partners in change. This session introduces the coach approach as a powerful way to engage CalWORKs clients, shift responsibility to them, and foster accountability. Instead of doing the thinking for clients, you'll learn to ask open-ended, thought-provoking questions that build confidence, inspire critical thinking, navigate potentially sensitive topics, and support long-term success. We’ll also explore how stepping out of Karpman’s Drama Triangle—especially the Rescuer role—helps clients take ownership of their choices and builds their capability for positive outcomes. Whether you're supporting clients with employment, housing, or parenting goals, this approach can reduce burnout and improve outcomes.

In Part Three, Carl and Tiffany reflect on the realities of leadership and the shift from peer to supervisor, with Carl sharing his experience becoming a boss in a small community and the importance of consistency, trust, and accepting that leaders can’t control how others perceive them. They dive into effective feedback practices, emphasizing the power of timely, supportive communication that holds people accountable while helping them feel valued. Tiffany describes her “cool boss” approach to feedback, while Carl highlights the importance of frequent positive interactions and research-backed practices that reinforce growth. The segment closes with a focus on process over outcomes, as they discuss how gratitude, attitude, and ongoing feedback shape healthy workplace cultures, reminding leaders that meaningful impact comes from showing up with intention, appreciation, and alignment between words and actions.

In Part Two of the episode, Carl and Tiffany explore how real learning happens when skills are practiced, not just taught, with Carl sharing his shift from lecture-based instruction to interactive, experiential learning that transfers into everyday life. They dive into the upcoming California Training Academy and the move toward a more client-centered culture, highlighting the power of a coaching approach that replaces telling with curiosity and empowers staff to solve their own problems. The conversation then turns to the challenge of navigating workplace expectations like punctuality and professionalism, especially across cultures and when transitioning from peer to supervisor. Tiffany closes the segment with a powerful personal reflection on encountering a former boss at a keynote event, underscoring the emotional complexity of leadership, growth, and maintaining relationships while stepping into new professional roles.

To kick off our episode, Tiff and Carl swap stories about dancing—from stage nerves and overthinking moves to family dance routines and playful traditions at home. The conversation shifts to Thanksgiving plans, creative takes on turkey, and shared gratitude for family, along with a joint commitment to a post-holiday spending blackout. They then dive into a humorous yet thoughtful discussion about the idea of a “chokeslap” as a metaphor for frustration, balancing humor with a preference for nonviolent solutions. The segment wraps with a deeper reflection on gratitude and personal growth, as Carl shares his daily gratitude practice and the importance of learning from mistakes, while Tiff emphasizes translating research into real-world tools and using intentional reflection to grow, celebrate progress, and maintain a positive mindset.

To kick off our episode, Tiff and Carl swap stories about dancing—from stage nerves and overthinking moves to family dance routines and playful traditions at home. The conversation shifts to Thanksgiving plans, creative takes on turkey, and shared gratitude for family, along with a joint commitment to a post-holiday spending blackout. They then dive into a humorous yet thoughtful discussion about the idea of a “chokeslap” as a metaphor for frustration, balancing humor with a preference for nonviolent solutions. The segment wraps with a deeper reflection on gratitude and personal growth, as Carl shares his daily gratitude practice and the importance of learning from mistakes, while Tiff emphasizes translating research into real-world tools and using intentional reflection to grow, celebrate progress, and maintain a positive mindset.