In this episode of the Vision InSites Podcast, host Chris Anderson sits down with Dennis Ruff and Martin Acosta, co-founders of Brothers in Arms Security, to unpack the realities of multi-housing security operations and why this segment breaks so many security companies.

Dennis and Martin share candid insights from more than a decade of operating in HOAs and apartment communities, covering leadership under pressure, client expectations, reporting challenges, and what it actually takes to retain residential security accounts long-term.

In this conversation:

• Why multi-housing security operations demand a different leadership approach

• The biggest mistakes security companies make with HOAs and apartments

• How misaligned expectations create operational burnout

• Why reporting—not visibility—drives trust in residential security

• What operators must do to sustain growth in high-friction environments