In this episode, Donnie breaks down where ITIL came from and where it’s starting to go, and why that’s useful for teams that are trying to adopt DevOps practices in ITIL-oriented organizations. Donnie gives some great examples of building empathy and bringing the ITIL teams along for automating changes and decentralizing Sev 2 incident management. He also lays out his core philosophies on Platform Engineering and how to justify the effort.

Platify Insights: https://platifyinsights.com/

Watch the interview: https://youtu.be/5oF42wItsSM

Find full show notes: https://www.pagerduty.com/resources/podcast/