"It doesn't really matter to me how much resiliency you say you've built into your system, if you can't demonstrate the same rigor applied to how you think about humans and how they interact with the system."

In this episode, Matt Stine, author of Migrating to Cloud-Native Architectures (O'Reilly) thinks about how resiliency for long-lived, critical systems spans domains, includes humans and software, and how communication is key to getting distributed developers to embrace rigor.

Watch the interview: https://www.youtube.com/watch?v=aL-_pYrAvc0

Read Matt's book: https://www.oreilly.com/library/view/migrating-to-cloud-native/9781492047605/

Find show notes: https://www.pagerduty.com/resources/podcast/

Did you know there's a PagerDuty plug-in for Backstage? Learn more about what Backstage is, the PagerDuty plug-in, and what's new from Head of Product for Backstage at Spotify, Meg Watson, and PagerDuty Developer Advocate, Tiago Barbosa.

This interview was recorded just before BackstageCon and KubeCon in November 2023, but the next BackstageCon is coming up next month in Paris as a day zero event before KubeCon Europe. Stop by the PagerDuty booth to learn more!

PagerDuty plugin for Backstage documentation: https://pagerduty.github.io/backstage-plugin-docs/ 

Watch the interview: https://www.youtube.com/watch?v=Zr0ZMH8Z6P8

Register for the March 2024 BackstageCon at KubeCon Europe: https://events.linuxfoundation.org/kubecon-cloudnativecon-europe/co-located-events/backstagecon/

Read the Spotify Marketplace for Backstage announcement: https://backstage.spotify.com/blog/introducing-spotify-marketplace-for-backstage/

Watch the October Backstage Roadmap webinar: https://www.youtube.com/watch?v=XgTMH18Q18U

"If you want to have a resilient system system in the broader sense of the people and the technology working together, you also have to create an environment in which you can be resilient."

In this episode, Sam Newman touches on how psychological safety, planning versus practice, chaos engineering, and more all play into how organizations build resilience.

Resources:

Sam's website: https://samnewman.io/

Watch the interview here: https://www.youtube.com/watch?v=jQ9fQk5odyI

Find more show notes here: https://www.pagerduty.com/resources/podcast/

APIs are foundational to scaling operational efficiency. In this episode, you'll learn more from PagerDuty Product Manager, Nakul Bhagat, about the different types of APIs supported by PagerDuty, why they matter, and what's new!

In the episode refer to a few things, so here are handy links:

- Developer API documentation: https://developer.pagerduty.com/

- An earlier livestream on API scopes: https://youtu.be/Nersu9KbvA4?feature=shared

- A survey on APIs in the PagerDuty community forums: https://community.pagerduty.com/challenges/339

You can watch the interview here: https://www.youtube.com/watch?v=sqxvW-xqL7k

What are the secrets to successfully adopting PagerDuty? Dormain sits down with Senior Manager of Customer Success Engineering, Matt Linebarger to get his list of things he wished every PagerDuty user knew.

Watch the interview: https://www.youtube.com/watch?v=N5BRQWsv2iU

Find show notes: https://www.pagerduty.com/resources/podcast/

On the heels of the public beta opening for AI-generated runbooks in Runbook Automation, we asked Jake Cohen from product management about how this is different from generating code with something like chatGPT or various AI-powered code completion tools available. We get into prompt engineering, managing output quality, and privacy and security concerns. You can try out generating your first runbook in the new Runbook Automation trial here: https://www.pagerduty.com/sign-up/runbook-automation/ 

https://youtu.be/6-LMt-i5xq8

In honor of National Preparedness Month, Dormain talks to Jason Flint, Senior Manager of Workspaces and Crisis Response, who recently authored a Crisis Response Management Operations Guide (https://response.pagerduty.com/crisis/crisis_intro/). We discuss the going beyond “checkbox” firedrills, the value in cross-functional planning, and engaging workforces to improve preparedness 

https://youtu.be/wAcs66NdPGQ

In this episode, Donnie breaks down where ITIL came from and where it’s starting to go, and why that’s useful for teams that are trying to adopt DevOps practices in ITIL-oriented organizations. Donnie gives some great examples of building empathy and bringing the ITIL teams along for automating changes and decentralizing Sev 2 incident management. He also lays out his core philosophies on Platform Engineering and how to justify the effort.

Platify Insights: https://platifyinsights.com/

Watch the interview: https://youtu.be/5oF42wItsSM

Find full show notes: https://www.pagerduty.com/resources/podcast/

In this episode, Mitra shares a bunch of valuable insights in how to successfully adopt generative AI, from selecting use cases that deliver value, having foundational data infrastructure in place, to having design and privacy guidelines. Grab a paper and pen and take some notes! Dormain included a bunch of them in this article on "7 Habits of Successful Generative AI Adopters."

https://youtu.be/xEU0Ltxp99M

“All data is valuable when it’s generated, but the question is how fast does the value of the data decay?”

In this episode, we hear from James Urquhart, author of "Flow Architectures" (O'Reilly), on how flow architectures follow patterns that move data through distributed systems from producers to consumers. By unblocking data from moving faster, organizations have the opportunity to generate more value from that data. We also discuss the role of standards, how LLMs and AI will exacerbate the need for standards, and how being able to take action quickly increases the realized value of data. We also touch on how resiliency benefits from being able to gain quick feedback and actioning on data.

https://youtu.be/wqnTX16Xow0