The Robbins Podcast

Episode 11: Women of Robbins—Work, Grit, and Why Training Matters

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In this all-women edition of The Robbins Podcast, Taylor (Sales), Kayla (Service Manager), Charity (Dispatcher), and Michelle (President) talk candidly about getting into HVAC, learning the craft, and thriving in a fast, customer-focused company.


They cover:

  • Why culture and people drew them to Robbins—and kept them here
  • Surprises from the field: refrigerant isn’t water, maintenance really matters, and why “simple” systems aren’t simple
  • Real challenges women face on roofs, in mechanical rooms, and on phones—and the confidence it takes to push through
  • How organization, communication, and empathy transform a service call
  • Training, NATE certifications, and pairing the right tech with the right customer
  • Why more women should join the trades


    • If you’ve ever wondered what great HVAC service looks like behind the scenes—or why customers become friends—this one’s for you.

    Show notes / key points (bullets)

    • Intros: roles in sales, service, and maintenance coordination
    • What attracted them to Robbins: people, integrity, growth path
    • Field realities: ladders, rooftops, parts, and safety
    • Maintenance = longevity: commercial units can “run” the equivalent of 140k miles/year
    • Customer experience: notes, context, and matching techs to communication styles
    • Women in HVAC: confidence, organization, and empathy as superpowers
    • Training: NATE testing cadence, factory education, and standards
    • Culture: doing it right, every time, without fanfare
      • ...more
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      The Robbins PodcastBy Robbins Heating & Air Conditioning, Inc.