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The Robbins Podcast
The Robbins Podcast episodes
- Episode 11: Women of Robbins—Work, Grit, and Why Training Matters
In this all-women edition of The Robbins Podcast, Taylor (Sales), Kayla (Service Manager), Charity (Dispatcher), and Michelle (President) talk candidly about getting into HVAC, learning the craft, and thriving in a fast, customer-focused company.
They cover:- Why culture and people drew them to Robbins—and kept them here
- Surprises from the field: refrigerant isn’t water, maintenance really matters, and why “simple” systems aren’t simple
- Real challenges women face on roofs, in mechanical rooms, and on phones—and the confidence it takes to push through
- How organization, communication, and empathy transform a service call
- Training, NATE certifications, and pairing the right tech with the right customer
- Why more women should join the trades
If you’ve ever wondered what great HVAC service looks like behind the scenes—or why customers become friends—this one’s for you.Show notes / key points (bullets)- Intros: roles in sales, service, and maintenance coordination
- What attracted them to Robbins: people, integrity, growth path
- Field realities: ladders, rooftops, parts, and safety
- Maintenance = longevity: commercial units can “run” the equivalent of 140k miles/year
- Customer experience: notes, context, and matching techs to communication styles
- Women in HVAC: confidence, organization, and empathy as superpowers
- Training: NATE testing cadence, factory education, and standards
- Culture: doing it right, every time, without fanfare
32 min - Episode 10: Long Days, Hot Roofs, and Why Training Matters
Summer’s in full swing, and the Robbins crew is leaning into everything the season brings—long days, family vacations, and full-blown AC season chaos. In this episode, the team shares favorite summer hobbies and what they enjoy most about their work during the busiest time of year. The conversation turns thoughtful as they discuss training standards, factory certifications, and the real-life value of doing the job right for customers who may never know just how much expertise goes into a seamless service call.
They also share the books and podcasts that are helping them grow as people, parents, and professionals—including reflections on self-improvement, communication, and how Robbins continues to raise the bar for HVAC in the Four Corners region.
37 min - Episode 9: HVAC, AI, and the Power of Knowing Your System
In this episode of The Robbins Podcast, the team sits down to talk about the real concerns homeowners face when it comes to heating and air conditioning. From the rising costs of system replacements to refrigerant changes and the impact of AI like ChatGPT, we break down what you need to know. We also share how Robbins keeps customers informed, comfortable, and confident—whether you're calling for service, walking through our doors, or just looking for honest answers.
38 min - Episode 8: Inside the World of an HVAC Comfort Advisor Team | The Robbins PodcastEpisode Description:
In Episode 8 of "The Robbins Podcast," we bring on two special guests, Hunter Beachum and Juan Campos, who serve as Comfort Advisors for Robbins Heating & Air Conditioning. Join us as Hunter and Juan share their journeys into the HVAC industry, their favorite aspects of the job, and the challenges they've faced along the way. From navigating sweltering attics to discovering hidden treasures in crawl spaces, these two bring a unique perspective to the table. Whether you're considering a career in HVAC or just curious about what goes on behind the scenes, this episode is packed with insights, humor, and practical advice for homeowners and aspiring tradespeople alike.
Show Notes:- Introduction (00:00:08) - Meet Hunter Beachum and Juan Campos, Comfort Advisors at Robbins Heating & Air Conditioning.
- Backgrounds (00:01:17) - Hunter and Juan share their paths to HVAC, from Texas and Ecuador to Farmington, NM.
- Entering the Industry (00:01:57) - How each found their way into the HVAC world and what attracted them to the trade.
- Favorite Parts of the Job (00:04:34) - Discover what Hunter and Juan enjoy most about working in HVAC, from problem-solving to meeting new people.
- Challenges Faced (00:11:57) - The physical demands of HVAC work, especially in the heat of summer, and the unexpected hurdles in the field.
- Unexpected Discoveries (00:15:00) - The odd and interesting finds in crawl spaces and attics.
- Advice for Homeowners (00:26:34) - Practical tips from the pros: don't wait to address your HVAC needs, and always change your filters!
- Career Advice (00:28:24) - Words of wisdom for anyone considering a career in the trades.
- Closing Thoughts (00:30:09) - A big thank you to Hunter and Juan for their dedication and hard work.
33 min - #7 | Behind the Scenes: A Day in the Life at Robbins HVAC | The Robbins Podcast
Welcome to Episode 7 of The Robbins Podcast! This week, we're back at the old bench with Richard, Skyler, Steve, and Drew for an in-depth discussion about a typical day in the life of our team members. From early starts to tackling unexpected challenges, get ready for a candid look into what keeps the Robbins HVAC team running smoothly. Join us as we share stories, grill each other with questions, and dive into the nuances of working in the HVAC industry.
Show Notes:- Introduction: Reintroducing the bench and the crew (Richard, Skyler, Steve, Drew)- Skyler’s Day:- Early morning routine and coordinating the team- Managing on-call duties and ensuring no customer is left behind- Handling daily activities, from briefing the team to solving on-site problems- What Skyler loves most about his job and the challenges he faces- Q&A with Skyler: Insights into his role and personal anecdotes- Drew’s Day:- Setting up the day for technicians and managing chaos- Ensuring smooth operations and handling special instructions- The importance of reports and meetings with technicians- Drew’s greatest skill: Quick problem-solving- Favorite part of the day: The quiet moments and music preferences- Steve’s Day:- Seasonal variations in responsibilities- Managing the warehouse and jumping into the field- Preferring to work alone but appreciating the team dynamic- Reflecting on training and the satisfaction of seeing growth in others- Richard’s Day:- Balancing sales management and customer satisfaction- Ensuring comfort advisors are prepared for their day- The importance of adaptability and helping others succeed- Biggest challenge: Balancing self-improvement with contentment- Team Dynamics:- Communication between sales and installation teams- Implementing CompanyCam for better coordination- Handling conflicts and focusing on what’s right rather than who’s right- The iceberg effect: Preventing customers from seeing the challenges beneath the surface- Closing Discussion:- Reflecting on childhood dreams and career paths- Teasing future guests and topics for the next episode35 min - #6: Building a Culture – Heart, Innovation, and the Future of Work | The Robbins Podcast
Dive into a pivotal conversation about shaping a workplace culture that aligns with the aspirations of today's workforce in Episode 6 of The Robbins's Podcast. Joined by Jasen Laws from Business Development Resources and introducing Michelle Robbins in her podcast debut, we explore how to create an environment where personal growth and collective success thrive together.
Discover insights on attracting and retaining talent, the significance of meaningful work, and the implementation of career paths that support individual and company goals. This episode is a must-listen for those looking to blend traditional values with modern work dynamics, proving that a culture of care is at the core of business success.
Join us for an enlightening discussion on leading with heart and innovation in the ever-evolving workplace landscape.
58 min - Episode 5: 20 Years of Innovation🎉 Episode 5: 20 Years of Innovation 🌟🔥Celebrating two decades of excellence, this special episode of "The Robbins Podcast" marks our 20th year in business (it was recoreded in 2023)! Join us as we reflect on our journey, from humble beginnings to becoming a trusted name in HVAC services. We'll dive into our annual Thanksgiving heater giveaway, sharing heartwarming stories and the impact it's had on our community. Plus, get a sneak peek into what the future holds for us - more innovation, community service, and keeping homes cozy and cool for years to come. Tune in for this milestone episode filled with gratitude, growth, and a glimpse into an exciting future! 🎈🔧🔜54 min
- #4 | ”The Fair” | The Robbins PodcastHey San Juan County, if you haven't tuned in yet to our podcast, this one you'll want to watch!Episode 4: Embracing Tradition at the San Juan County FairIn this episode of The Robbins Podcast, we venture into the heart of the San Juan County Fair, celebrating its significance for the next generation of youth as they learn to raise barn animals and embrace cherished traditions. Join us as we explore the fair's role in shaping young minds and fostering a love for agriculture, all while keeping things comfortably cool with our HVAC expertise. From laughter to life lessons, this fairground adventure has it all!1 hr 3 min
- #3 | Raising The Bar | The Robbins Podcast
Join our leadership team in another Robbins Podcast discussing why and how we try to Raise the Bar in the HVAC industry.
53 min - #2 ”HVAC Misconceptions” | The Robbins PodcastWelcome to our 2nd Robbins Podcast! In this podcast we tackle the most common misconceptions in the HVAC business. As HVAC professionals, we know that there are a lot of myths and misunderstandings out there about heating, ventilation, and air conditioning systems. In this podcast, we aim to set the record straight and help listeners understand the truth about the HVAC industry.Join us as we explore the most widespread myths about HVAC systems!Our guests will include our very employees in the field of HVAC!43 min
About The Robbins Podcast
From the publisher's feed
Welcome to ”The Robbins Podcast” the podcast that’s heating up the airwaves with laughter, motivation, and a genuine passion for the HVAC industry! Join us as we, a group of home-grown HVAC leaders, share our inspiring journey and insightful experiences in the world of heating, ventilation, and air conditioning.
If you’re looking for a podcast that brings the heat, both literally and figuratively, you’ve found the right place. Our team of experts will not only tickle your funny bone but also keep you hooked with captivating tales from the trenches of HVAC. From bizarre repair encounters to heartwarming stories of customer satisfaction, we’ve got it all!
But it isn’t just about hilarious anecdotes; it’s a wellspring of motivation and encouragement. As we navigate the highs and lows of running a local HVAC company, we’ll also share valuable leadership lessons and business insights that apply beyond the industry. Whether you’re an HVAC enthusiast, an aspiring entrepreneur, or simply someone looking for a good time, this podcast will inspire you to tackle challenges with a smile.
Every episode, we’ll be bringing in special guests – industry veterans, innovative thinkers, and charismatic leaders – who will add a fresh breeze of perspective to our discussions. Together, we’ll delve into the latest trends, cutting-edge technologies, and industry best practices that keep us ahead of the game.
Expect no scripted jargon here! Our conversations are authentic, unfiltered, and brimming with camaraderie. As you listen to us, you’ll feel like you’re right here with our lively crew, sharing laughter and learning from the heart.
So, if you’re ready to laugh, learn, and be inspired by the heating and cooling world’s unsung heroes, hit that subscribe button and get ready to join the HVAC Unplugged family. Let’s make your HVAC journey warmer, brighter, and full of belly laughs – one HVAC adventure at a time!
The Robbins Podcast– Unleashing Motivation in the HVAC Industry!