In this episode Stephen and I discuss "Trust" - what it means and how we can best understand and use it better to anticipate and manage situations more powerfully.

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Notes from the episode include:

• Trust is a judgement on what you can expect to happen – you can decide whether it is an emotional judgement or intelligent judgement
• Being able to accurately forecast what is coming next
• Emotional trust is binary – hero or zero, yes or no, black or white.  Intelligent trust allows you to see the 99 shades of grey
• The question shouldn’t be “Can I trust this person – yes or no?” – it’s “What can I trust this person to do in this situation?”
• We will overstate the trustworthiness of those we like – and determine those we don’t like to be untrustworthy
• There are very few people who deserve 100% of your trust – and very few who deserve 0%
• You can’t trust other people more than you trust yourself – it starts with you
• You can build intelligent trust sequentially
• If you go in with a positive intent, you will find things to trust – but that doesn’t mean you are only looking for positive things
• My intelligent trust is not judgemental – it’s accurate
• If you have to put a convicted thief in charge of the “petty cash box” – can you trust them?  The temptation is to answer with a simple yes or no – another question is” what can you trust them to do?”
• What can you trust politicians to do – on an emotional and on an intelligent level
• Knowing what you can accurately expect others to do allows you to anticipate and prepare
• “I can’t trust this person” OR “What can I trust this person to do?”
• When someone betrays your trust – are you shocked? Or disappointed?
• Accurate disappointment (intelligent trust) vs Inaccurate optimism (Emotional trust)
• If customers trust you, they will regard themselves as your customers – whether they bought from you today or not
• What can I trust this person to do – not important whether I like it – more important I can accurately predict it.

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