Rob from Friends of El Habano (FOH) and Bond Roberts tells us how and why he got into the cigar industry. Rob tells of how FOH and Bond Roberts were brought into existence. He discusses the importance of customer service and understanding your client. We talk about the Cuban price increases and how it has affected the market, and how it might continue to affect the market. Rob shares his feelings and experience dealing with the price increases, moderating forums, and much more. "Get balls deep in your business."