Conflict at work isn’t the enemy — avoidance is. In this episode, Carl and Tiffany unpack what healthy conflict actually looks like and why disagreement, when handled well, strengthens trust, clarity, and team performance. They explore how unresolved tension erodes collaboration, how inter-unit conflict in human services settings can ultimately harm clients, and why many workplace disputes are more about perception than reality.Drawing on the Thomas-Kilmann Conflict Mode Instrument, they break down five conflict styles — competing, collaborating, avoiding, accommodating, and compromising — and discuss the risks of overusing any one approach. With practical insights on emotional intelligence, self-awareness, and timely conversations, this episode challenges leaders to address conflict directly instead of letting it quietly undermine morale and results.