Well Sh*t. It really is that simple...

Episode 129 - The key to customer experience, that is also the key to incredible friendships

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Trigger warning - Arachnophobia


What if we told you we have the key to increased business success AND more fulfilling personal relationships? Tune in to today's episode where we talk about the importance of learning what will both meet and compromise the needs of your customers and how easy learning this can be. We will also share the key thing that can improve the quality of all the relationships in your life.


In this episode we cover:

  • Serena's live studio audience
  • Claire's Celebrate Being Alive Day
  • The escape room that Claire was too scared to escape from and how a pirate saved the day
  • A needs based haunted house model that can be applied to many areas of customer engagement
  • Why specific, pre-determined levels and criteria is so important and how to communicate those
  • How to be a great sales person
  • How double glazed windows ruined Claire's mom's birthday
  • What does "pass the salt" mean
  • The difference between how teenage Claire would have handled a situation and how it would be handled now
  • The key to both business and personal relationships
  • Prank culture in relationships and what happens when we compromise someone else's needs for our entertainment
  • The easiest way to tell what someone is thinking
  • Our sales process and why we do things the way we do


    • Episode References:

    • The episode that talks about our notes - Episode 123 - How to support Neurospicy Needs
    • The episode about the relationship orbits - Episode 17 - Apology Series: What to do when you're waiting for an apology that will never come


      • Full Show notes: ⁠https://bit.ly/WellShitEpisodeGuide⁠

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      Well Sh*t. It really is that simple...By The Universal Needs
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