Our guest today is Anand Subbaraj, who’s the CEO of Zuper. Anand and his team build software that helps companies manage their field services. If you’ve ever had the plumber, electrician, or cable guy over to fix something, you might not have any idea about the amount of complicated tech that goes into ensuring they get to your door on time. With clients like Ikea, Zuper is also exploring how to use automation and pattern detection to make these kinds of everyday services even better.

I personally had no idea about the amount of tech that went into some kinds of field operations, but when you think about it, it makes perfect sense: whether you have a dozen or a couple thousand people in the field, their tasks and movements can quickly become exponentially complex.

Zuper is also just one example of how automation and ‘real time’ artificial intelligence (A.I.) are permeating pretty much every industry in a number of unexpected ways. No matter where you work—or what you’re working on—pay attention to how automation, machine learning, and pattern recognition could impact even the smallest parts of your daily workflow.

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