Mario Diaz, City Manager of North Miami Beach, engages in a conversation with Steve about the incorporation of new technologies into city management. Diaz shares insights on navigating challenges in adopting these technologies to enhance efficiency and problem-solving. The discussion touches on consumer acceptance, communication strategies, and the opportunities and challenges associated with utilizing diverse platforms. Diaz also sheds light on the implementation of on-demand transit services —showcasing how innovative solutions are being integrated into traditional city management practices.