Michael Pleus shares insights from his 16-year tenure as the city manager of DeLand, beginning from his initial role as assistant city manager. He contrasts strategic planning with goal setting, describing how individual goals contribute to fulfilling broader strategic objectives. Michael touches upon the importance of resident feedback, obtained through active social media engagement, and the necessity of being open to the responses received. He and Steve discuss DeLand's strategic approach to addressing homelessness, including the creation of The Bridge, a facility aimed at providing solutions for the homeless community.