FAN MAIL: Send a "Bearded Message"

A friend of the show Dustin Smith joins me to discuss navigating the relationship between the OEM and the HTM professional. We discuss the pre-procurement phase of capital asset negotiation, Right to Repair, vendor management, service escalation protocols, and more. I really enjoyed the knowledge dropped in this episode and I'm sure you will too!

Watch the video podcast on YouTube
https://www.youtube.com/playlist?list=PLisOVWzYA0rq9UrYCz7fU7HNBjXgwc8DG