One of the attributes that makes a great server is there ability to weave a fantasy during service. You learn what your guest desires and bring it into reality. But what happens when a guest’s expectations are no longer safe for the front of house employees.

This week I discuss all this with Daniella and Katee. We explain why the best bartenders and servers can make magic happen for their tables. But we also talk about the dark side of the high level of expectations guests put on service staff. We then touch on why you may need policies in place to protect your employees when things go awry.

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