SaaS Leaders Lounge

Episode 15. Why CX Remains a Key Topic For Igniting Business Growth. Featuring Jeffrey Rogers

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0:00 Introduction and New Year's Resolutions
02:34 Overview of Jeffrey Rogers' Career
03:41 Understanding the Customer Journey and Tailored Experiences
06:29 Challenges in the Cybersecurity Industry
08:56 Measuring and Maximizing Customer Experience
09:18 The Role of Customer Success Software
10:50 The Importance of Feedback Loops
15:47 Building and Scaling a Successful Cybersecurity Business
18:40 Breaking Down Silos and Fostering Collaboration
19:30 The Importance of Networking and Learning from Others
22:33 The Evolving Role of Customer Success
27:42 The Rise of Chief Customer Officer and Chief Solutions Officer Roles
30:01 The Crossover Between Pre-sales and Customer Success
32:53 Hiring for Customer Success and Lessons Learned
36:41 Jeffrey Rogers' Biggest Achievements and Failures
41:55 Advice for Jeffrey Rogers' 20-Year-Old Self
42:47 Childhood Ambitions and Lessons Learned
44:36 Jeffrey Rogers' Legacy and Family Values
45:49 Question from Previous Guest
45:51 Writing a Book and Overcoming Challenges
46:24 Dreaming of Getting Six Kids in a Ferrari
46:40 Question for the Next Guest
47:55 The Small World of Customer Success
48:09 Connecting and Learning in Customer Success
48:35 Purchasing the Book and Using It as a Reference
49:44 Closing Remarks and Southern Hospitality
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SaaS Leaders LoungeBy SaaS Leaders Lounge