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Episode 17: First Impressions That Hit


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Before a patient ever sees the inside of your operatory, they’ve already decided how they feel about your practice. In this episode, Savanah and Jen spill the real tea on first impressions, from lobby smells and website vibes to front desk titles and cringe clinician greetings.

Whether you're a dental leader, practice owner, or the team member who actually makes it all run, this one’s for you.

  • Why your reviews, photos, and booking links matter more than you think
  • The glow-up your “front desk” title needs
  • What NOT to say when calling a new patient back
  • Small changes that leave a big impression
  • Because first impressions don’t just matter - they hit.

     

    Special thanks to Chris "The Wizard" Stone of Rock Solid Media, our recording partner!

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    Back in 10By Back in 10- Dental Leadership Podcast