Customer service in Senior Living is typically talked about with a list of amenities, activities and floor plans.  Benjamin Surmi, who holds an M.S. in Gerontology, thinks of customer service on a very different level at his company’s communities.  Benjamin is the Director of People and Culture with the Koelsch Living Well Program, and he is the guest we learn from in this episode of Off Your Rocker: A SeniorVu Podcast