What occupies the most space in our brain when it comes to experiences? The positive, the negative, the resolution? What is the psychology behind what creates our memorable experiences? Today we discuss what Brian calls the thread between experience, emotion to memory.

Thankfully, customer experience extraordinaire Jennifer Shernoff is our guest on Flip’s Spamming Zero Podcast this week. 

What's covered?

- Customer experience expectations

- Navigating a negative experience with a brand

- Resolving consumer pain

- CX as a cross-functional team

- And more

Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on Casted, Apple Podcast, or Google podcasts.