Regan Brown, host, and Bill Mann, President of The GB Group Construction & Painting, interview Francis Serrano, Director of Operations at CitiScape and Realtor at Vanguard Properties. Together, they discuss the emotional challenges of property management, exploring accountability, the importance of professional detachment, and strategies to help new managers navigate hostility and negativity.

Chapters

00:00 Introduction to Community Management Challenges
02:58 Navigating Hostility in Property Management
06:03 Emotional Dynamics in Community Management
08:59 Accountability vs. Condescension in Management
12:08 Professional Detachment and Personal Boundaries
15:12 Legal Counsel and Conflict Resolution
18:00 Advice for New Community Managers
21:04 Unique Experiences in Property Management
23:56 Conclusion and Key Takeaways