In the third episode of the Conflict Management Technique Series, Warden Dawson and guest Dr. Steve Sampson look at some practical skills that can help us bring down the intensity of a situation, if not avoid it altogether.  These skills are quite simple but are often overlooked, ignored, or treated lightly.

Copyright 2022.  National Institute for Jail Operations (NIJO), Aaron Dawson, The Shakedown Podcast.  All Rights Reserved.  

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