In this episode of the Quality Hub podcast, host Xavier Francis, Susan Weber-Smatko, and Suzanne Strausser delve into the topic of Corrective Actions and root cause analysis. They define Corrective Actions as measures to address the root causes of Non-Conformities to prevent their recurrence, stressing the importance of a thorough process evaluation rather than just fixing surface issues. The discussion covers the steps in implementing effective corrective actions, including documentation, management involvement, and continuous improvement. They also explain the methodologies for root cause analysis. Real-world examples illustrate how these principles can be applied in both manufacturing and customer service contexts to enhance overall quality and efficiency.

Helpful Resources:

Clause 10.2 of ISO 9001:2015 - https://www.thecoresolution.com/clause-10-2-iso-90012015-explained

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

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