In this episode of the Quality Hub podcast, host Xavier Francis is joined by Suzanne Strausser and Suzanne Weber-Smatko to delve deeper into Non-conformances and Corrective Actions, with a focus on Trends and Analysis. The discussion covers the essential elements of documenting Corrective Actions, including problem statements, immediate containment, and long-term solutions. They highlight the importance of verifying the effectiveness of Corrective Actions and the cost implications of poor quality. The hosts emphasize the value of engaging staff in root cause analysis to foster a quality culture. By examining customer feedback and other metrics, they illustrate how to make data-driven decisions for continuous improvement, ultimately enhancing business efficiency and profitability.

Non-Conformities and Corrective Actions: https://www.thecoresolution.com/clause-10-2-iso-90012015-explained

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

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ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

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ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting