In this episode, Virginia Heyburn gets candid with Andrea Rusnak, Director of Payments at Engage fi. The conversation centers on the benefit of creating a future-ready payments strategy, how the industry will respond to the FedNow instant payments offering, and what today's consumer is using as a digital payments channel. Ms. Rusnak emphasizes the value of knowing what clients and members prefer from their payment experience, how managing risk and reward directly impact an enterprise strategy, and why paying special attention to Gen Z and how it views payments will be a great opportunity for banks and credit unions alike.  

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