Ben Segal, Senior Director of CX at Pair Eyewear—and our first official guest on the podcast—sits down with hosts, Brian Schiff and James Gilbert to talk one-touch resolution, and why he believes it’s completely flawed. This week on RedRoute’s Spamming Zero.

Ben Segal, Senior Director of CX at Pair Eyewear—and our first official guest on the podcast—sits down with hosts, Brian Schiff and James Gilbert to talk one-touch resolution, and why he believes it’s completely flawed. This week on RedRoute’s Spamming Zero.

Episode 2: Why One-Touch Resolution Is Completely Flawed with Ben Segal at Pair Eyewear

Ever slam zero to get past a shitty customer service robot? What’s with that? We’re a couple of outsiders turned insiders relaying findings from the frontlines and unpacking what it all really means. We talk with some of the most brilliant minds across industries to bring listeners insights, laughs, and a whole lot more.&nbsp;Flip CEO Brian Schiff and CMO James Gilbert chat with seriously brilliant (and kickass) guest-experts to relay frontline findings around the bridge between tech and the human touch. From moments of experience that make an impact—across technology, brands, and industries—to the cultural moments that change us as people, no topic is off the table.

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Ever slam zero to get past a shitty customer service robot? What’s with that? We’re a couple of outsiders turned insiders relaying findings from the frontlines and unpacking what it all really means. We talk with some of the most brilliant minds across industries to bring listeners insights, laughs, and a whole lot more.  Flip CEO Brian Schiff and CMO James Gilbert chat with seriously brilliant (and kickass) guest-experts to relay frontline findings around the bridge between tech and the human touch. From moments of experience that make an impact—across technology, brands, and industries—to the cultural moments that change us as people, no topic is off the table.

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Episode 2: Why One-Touch Resolution Is Completely Flawed with Ben Segal at Pair Eyewear

Episode 2: Why One-Touch Resolution Is Completely Flawed with Ben Segal at Pair Eyewear