Passengers stopped flying. Cleaning protocols needed to be overhauled. Keeping an airline running through a global pandemic is no easy task, but Southwest Airlines pulled it off, and without involuntary furloughs, layoffs, or pay reductions. In this episode, Southwest Chairman and Chief Executive Officer Gary Kelly and Managing Director Communications & Outreach Laurie Barnett discuss how they respectively tackled the greatest threat to their airline in the company’s 50 year history.

For more stories on Southwest Airlines’ 50 years of flying and a look behind the scenes, check out latimes.com/isthisseatopen