In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis sits down with Brenden Lowery, consultant at Core Business Solutions, to explore the critical role of data-driven decision-making in ISO 9001. They discuss how small and medium-sized businesses can leverage simple tools like ERP systems and spreadsheets to track key metrics such as on-time delivery, defects, etc, even with limited resources. Brenden emphasizes the importance of accurate data analysis, avoiding common pitfalls like leadership bias, and fostering a culture of frontline employee involvement in quality improvements. The conversation also touches on practical strategies to turn ISO compliance into a strategic advantage, using real-world examples and actionable insights for organizations striving for continual improvement.

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For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

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