In this episode of the Quality Hub podcast, host Xavier Francis interviews AJ Puylara from NQA to delve into what registers and auditors look for in an ISO audit. They discuss major and minor non-conformances, highlighting that majors represent total breaks in procedure while minors are lapses in procedures. Observations are also mentioned as opportunities for improvement. The podcast emphasizes the importance of documenting findings and implementing corrective actions, as well as the significance of continuous improvement and the flexibility offered by ISO standards. Overall, the episode provides valuable insights into the auditing process and the path to achieving ISO certification.

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