When patient conversations get heated, your response sets the tone for your entire team. In this episode, Jen and Savanah talk through de-escalation strategies that every dental leader should know.

From using calm tone and pauses, to documenting conversations and knowing when to step in, this episode gives you the tools to keep control of tense situations without burning out your team.

Special thanks to our recording partner Chris "The Wizard" Stone of Rock Solid Media!

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