<p>In this episode, Andy Markus, the CDO at AT&T, dives into how AT&T leverages analytics and AI to improve the customer experience, and he shares his perspectives on change management, business value realization and talent development. Andy also sheds light on AT&T’s AI use cases and governance frameworks as well as their experience using Databricks to drive innovation in a regulated industry.</p>

In this episode, Andy Markus, the CDO at AT&T, dives into how AT&T leverages analytics and AI to improve the customer experience, and he shares his perspectives on change management, business value realization and talent development. Andy also sheds light on AT&T’s AI use cases and governance frameworks as well as their experience using Databricks to drive innovation in a regulated industry.

<p>In this episode, Andy Markus, the CDO at AT&amp;T, dives into how AT&amp;T leverages analytics and AI to improve the customer experience, and he shares his perspectives on change management, business value realization and talent development. Andy also sheds light on AT&amp;T’s AI use cases and governance frameworks as well as their experience using Databricks to drive innovation in a regulated industry.</p>

Episode 23: How Data and AI Are Revolutionizing Telecoms

Data leaders powering data-driven innovation. In each episode, we salute Champions of Data + AI, the change agents who are shaking up the status quo. These mavericks are rethinking how data and AI can enhance the human experience. We’ll dive into their challenges — and celebrate their successes — all while getting to know these leaders a little more personally.

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Episode 23: How Data and AI Are Revolutionizing Telecoms

Episode 23: How Data and AI Are Revolutionizing Telecoms