In this episode, Andy Markus, the CDO at AT&T, dives into how AT&T leverages analytics and AI to improve the customer experience, and he shares his perspectives on change management, business value realization and talent development. Andy also sheds light on AT&T’s AI use cases and governance frameworks as well as their experience using Databricks to drive innovation in a regulated industry.

In this episode, Thom Kenney joins us to dive into how organizations and the U.S. Special Operations Command are democratizing data to the front lines by maintaining high standards for zero-trust security and data access while maximizing the last time to value of their data. Also, hear why Thom loves the lakehouse architecture as a foundation for scaling data and AI to meet the growing demands of data.

Yanyan Wu joins the Champions of Data + AI podcast to dive into the importance of having large amounts of diverse, clean and high-quality data to drive new insights. She also discusses how modern cloud data architectures, like the Lakehouse, make it easier than ever to combine data sets, structured to unstructured, to execute algorithms in near real-time. We’ll also explore how the work she and her data team are doing is helping oil and gas companies run more efficiently and generate more energy to help fill the gap brought on by current global events. If that wasn’t enough, she’ll also share the role Canada geese play in aircraft safety.

Tune in to hear Yao Morin, the Chief Data Officer at JLL, share insights on overcoming data quality challenges and learn about the approach she’s taking to up the game by using data to transform services and solutions in commercial real estate. Be sure to listen to the end for a friendly debate on how electrical engineering is the best major for data and AI. Or is it?

Every industry faces the challenge of identifying and understanding their customers. In this episode, Don shares how he tackles customer 360 and how his own personal experiences helped bring customer-centricity to a new level.

Healthcare is increasingly turning to data to improve the services it provides to its customers. Slawek shares his personal views on the role of data and AI in healthcare equity, particularly how data architectures like lakehouse can enable key insights while still protecting patient information. Finally, he’ll talk about how leadership coaching helps him and his teams achieve big goals on a personal level.  

What happens when the data being used to improve customer experiences has unknown or inherent biases? JoAnn Stonier discusses the ethical use of data when implementing machine learning and AI use cases. She also shares her perspective on the steps that organizations can take to eliminate bias from showing up in the data.

From the onset of the COVID-19 pandemic, educational institutions had to quickly make the shift to teaching fully online. In this episode, Kate Carruthers, Chief Data and Insights Officer at the University of New South Wales Sydney, discusses how she’s helping transform the university into a data-driven organization. Kate and her team are delivering new insights to instructors and students, rapidly moving pilot applications to production, and creating innovative ways to combat new threats that challenge the sanctity of the code of ethics between students and the university.