In this episode Nicky explains how a pause or a silence can be used in conversations and how they can help you understand the other person. She also explains how your brain works and how slowing down and taking more time can reduce the emotion of a conversation and improve your relationships.<h1>Resources & support (UK)</h1> <ul> <li> Samaritans: 116 123 (free, 24/7)</li> <li> Shout: Text 85258 (free, 24/7)</li> <li> PAPYRUS HOPELINEUK (under 35s): 0800 068 4141</li> </ul> Explore more tools & training: 🌐 <a href='http://www.nickyperfect.com'>www.nickyperfect.com</a> 🌐<a href='https://www.thecommunicationcoach.co.uk/'> www.thecommunicationcoach.co.uk</a> 💬 Join our community: <a href='https://www.facebook.com/groups/1325768069360926/'>Courageous Conversations About Suicide</a> — a safe, supportive space to listen, share, and find connection.

In this episode Nicky explains how a pause or a silence can be used in conversations and how they can help you understand the other person. She also explains how your brain works and how slowing down and taking more time can reduce the emotion of a conversation and improve your relationships.Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (under 35s): 0800 068 4141 Explore more tools & training: 🌐 www.nickyperfect.com 🌐 www.thecommunicationcoach.co.uk 💬 Join our community: Courageous Conversations About Suicide — a safe, supportive space to listen, share, and find connection.

In this episode Nicky explains how a pause or a silence can be used in conversations and how they can help you understand the other person. She also explains how your brain works and how slowing down and taking more time can reduce the emotion of a conversation and improve your relationships.Resources &amp; support (UK) <ul> <li> Samaritans: 116 123 (free, 24/7)</li> <li> Shout: Text 85258 (free, 24/7)</li> <li> PAPYRUS HOPELINEUK (under 35s): 0800 068 4141</li> </ul> Explore more tools &amp; training: 🌐 <a href="http://www.nickyperfect.com" rel="noopener noreferrer">www.nickyperfect.com</a> 🌐<a href="https://www.thecommunicationcoach.co.uk/" rel="noopener noreferrer"> www.thecommunicationcoach.co.uk</a> 💬 Join our community: <a href="https://www.facebook.com/groups/1325768069360926/" rel="noopener noreferrer">Courageous Conversations About Suicide</a> — a safe, supportive space to listen, share, and find connection.

Episode 23 - How to use the gift of a pause

For over a decade, Nicky Perfect BEM served as a Hostage and Crisis Negotiator, working with people and families in moments of extreme crisis. She went on to become Course Director for the UK’s National Negotiation Course and has trained negotiators and leaders across the world. Alongside her operational career, Nicky has studied psychology, relationships, human behaviour, personal development, and coaching. In this podcast, she brings those experiences together to show how the principles of hostage and crisis negotiation can transform everyday communication. Because communication is at the heart of everything we do — in families, at work, in leadership, and in the toughest conversations we face. When relationships break down, it’s usually because communication has broken down first. Each episode offers real stories, practical strategies, and powerful insights to help you: <ul><li>🎧 Listen in a way that makes people feel heard</li><li>💬 Navigate conflict with calm and confidence</li><li>🌱 Build stronger, healthier relationships at home and at work</li></ul> Learn the skills that save lives — and discover how they can change yours.

Education

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For over a decade, Nicky Perfect BEM served as a Hostage and Crisis Negotiator, working with people and families in moments of extreme crisis. She went on to become Course Director for the UK’s National Negotiation Course and has trained negotiators and leaders across the world. Alongside her operational career, Nicky has studied psychology, relationships, human behaviour, personal development, and coaching. In this podcast, she brings those experiences together to show how the principles of hostage and crisis negotiation can transform everyday communication. Because communication is at the heart of everything we do — in families, at work, in leadership, and in the toughest conversations we face. When relationships break down, it’s usually because communication has broken down first. Each episode offers real stories, practical strategies, and powerful insights to help you: 🎧 Listen in a way that makes people feel heard💬 Navigate conflict with calm and confidence🌱 Build stronger, healthier relationships at home and at work Learn the skills that save lives — and discover how they can change yours.

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Episode 23 - How to use the gift of a pause

Episode 23 - How to use the gift of a pause

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