W.F. Hann & Sons, located in  Warrensville Heights, is the area's largest residential HVAC company with a fast-growing commercial HVAC division. Ms. Johnson is the first female president in the company's 112 year history.    

In this enlightening conversation, Ms. Johnson discusses her role in this male-dominated industry. She oversees a fleet of more than 50 vehicles and manages a warehouse for inventory that includes hot water heaters, air conditioners and furnaces. 

She explains how she manages a business that handles 6,000 residential, commercial HVAC contract customers, along with clients  who have plumbing issues and those who call with emergencies.

As one of seven children (she's #3, with one brother and the rest being sisters), she understands family and the needs people have professionally and personally. In fact, she discusses how staff members call her "mom" and others will say, "the doctor is in." She says she likes when this happens, especially because "you never know what someone is going through."

With great honesty, she shares some of the pain from her past, including the death of her twin sisters who suffered from cystic fibrosis. The closeness she shares with her family members is something that informs her leadership style, she explains.

Listen as she mentions one source of peril in her industry with 30 million service techs due to retire nationwide in 2019. The implication: W.F. Hann & Sons is hiring!