April 29, 2024

Episode 24-02 Authentic CX

24 minutes

In this episode of Gator Aid, host Terence McCarron sits down with Danielle Chinitz, OpinionRoute’s SVP of Client Experience. Danielle shares her insights on:

What makes a successful B2B CX program, including understanding the client’s business,

Building authentic relationships,

Measuring and iterating,

CX's relevance in a highly automated industry.

Danielle emphasizes the importance of happy employees and the role they play in delivering a great customer experience.

Tune in to learn more about CX and its impact on the industry.

...more

View all episodes

By OpinionRoute

April 29, 2024

Episode 24-02 Authentic CX

24 minutes

In this episode of Gator Aid, host Terence McCarron sits down with Danielle Chinitz, OpinionRoute’s SVP of Client Experience. Danielle shares her insights on:

What makes a successful B2B CX program, including understanding the client’s business,

Building authentic relationships,

Measuring and iterating,

CX's relevance in a highly automated industry.

Danielle emphasizes the importance of happy employees and the role they play in delivering a great customer experience.

Tune in to learn more about CX and its impact on the industry.

...more

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Episode 24-02 Authentic CX

Episode 24-02 Authentic CX