In this episode Scott and Jinesh chat with JW Oliver Junior, founder of ZimWorkX and Support DDS. They discuss JW's entrepreneurial journey up to and through the dental world, and take a deep dive into the world of remote support staff for dental practices. They cover topics including unit economics of outsourcing staff, team culture, impact of COVID on hiring remote staff, customer profiles, and opine on the future of AI on remote workers. 

 

1:52 Introductions

5:15 JW's journey through dental to SupportDDS

12:25 Breadth and depth of SupportDDS

15:54 Entrepreneurial instinct

18:28 Unit economics of support staff

23:08 Global team culture and values

30:55 Impact of COVID on remote roles

33:04 JW's journey before dental

42:50 SupportDDS customer profiles

45:34 Anticipating AI

50:59 Traveling and working globally