<p>If you can't measure it, You can't improve it!</p>
<p>In this episode of The CS Mentor Podcast, I am sharing insights on Customer Satisfaction Metrics viz. NPS and CSAT. Tune in to this episode to know what are these are how are they used.</p>

If you can't measure it, You can't improve it! In this episode of The CS Mentor Podcast, I am sharing insights on Customer Satisfaction Metrics viz. NPS and CSAT. Tune in to this episode to know what are these are how are they used.

Episode 24: CSM Interview Prep - CSAT vs. NPS

When I started my career in Customer Success, I used to get hundreds of questions around my role.
The situation hasn't changed much and I see that a lot of people are still unaware of Customer Success as a Career. Moreover, there is no single repository for budding CSMs and learn more about this role.

Seeing this gap, I thought of doing something about it, and 'The CS Mentor' is the result! I hope you would like my podcast.

Questions? Send me a LinkedIn message: https://linkedin.com/in/ankitify

Music by LiQWYD. Licensed under Creative Commons.

Business

Management

When I started my career in Customer Success, I used to get hundreds of questions around my role. The situation hasn't changed much and I see that a lot of people are still unaware of Customer Success as a Career. Moreover, there is no single repository for budding CSMs and learn more about this role. Seeing this gap, I thought of doing something about it, and 'The CS Mentor' is the result! I hope you would like my podcast. Questions? Send me a LinkedIn message: https://linkedin.com/in/ankitify Music by LiQWYD. Licensed under Creative Commons.

Share Episode 24: CSM Interview Prep - CSAT vs. NPS

Sign up to save your podcasts

Episode 24: CSM Interview Prep - CSAT vs. NPS

Episode 24: CSM Interview Prep - CSAT vs. NPS